Technical Support
2 weeks ago
Overview
At KEENFINITY, we are a globally leading provider of innovative security and professional communication solutions. We offer more than just technology—we secure, connect, and amplify the moments that matter in life. With a heritage of quality and reliability, and a vision driven by innovation, we are shaping the future of communication, security, and manufacturing excellence. We exceed the expected. We proudly stand behind industry-leading brands such as Bosch, Electro-Voice, Dynacord, RTS and Telex — names that are synonymous with quality, reliability, and innovation. Whether it is ensuring security and peace of mind, delivering unparalleled audio experiences, or enabling clear and mission-critical communication, our technologies secure spaces, amplify voices, and deliver excellence.
Responsibilities- Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
- Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
- Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
- Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
- Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.
- Diploma / Degree in a technical or engineering-related discipline.
- Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
- Experience with Video Systems is required.
- Good understanding of the market landscape, including competitor products and industry trends.
- Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
- Customer-focused mindset with a service-oriented approach.
Our journey as an independent company is just beginning, built on decades of expertise in security and communication technology. As a Bosch spin-off, we operate in over 90 locations across 50+ countries, delivering state-of-the-art solutions for video surveillance, intrusion detection, access control, and voice alarm systems - all designed to provide security, protect buildings, and assets. Our portfolio also includes professional audio and conference systems, featuring world class brands like Electro-Voice, Dynacord, RTS, and Telex. What sets us apart? We design and manufacture our solutions in our own facilities in Europe, the Americas, and Asia, ensuring quality and innovation at every step. Beyond our own products, we also offer contract manufacturing services, helping other businesses bring their technology to life.
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