Service Go-To-Market Program Manager Graduate

Overview

Service Go-To-Market Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS) at TikTok. Join to apply for the role at TikTok. TikTok Shop’s Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.

We are looking for talented individuals to join our team in 2026. As a graduate, you will have opportunities to pursue bold ideas, tackle complex challenges, and unlock growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. Applications are reviewed on a rolling basis — we encourage you to apply early.

What makes our graduate track unique?

Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding. Within your first year, you’ll rotate into carefully selected cross-functional teams to broadening your perspective, sharpen your problem-solving skills, and develop leadership to drive meaningful impact across the business. Each rotation’s duration and pathway are designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.

You’ll Get To

• Go deep and go broad — Develop cross-functional agility and understanding to adapt to evolving markets and accelerate growth.
• Solve real problems with global impact — Contribute to projects that shape the experience for millions of users and sellers around the world.
• Build what doesn’t exist yet — Shape new systems, processes, and policies in a fast-scaling business.

Role Overview

As part of the GNE organization, the Service Support Centre (SSC) delivers Customer Service to Buyers, Partners, and internal users. The Selling Partner Support (SPS) team supports Partners and internal users. We are looking for a Regional Go-to-Market (GMT) program manager responsible for working with regional Policy and Product owners. The candidate will manage Go-To-Market (GTM) readiness through regional standard-operating-process (SOP), sales-campaign readiness and training for a service support launch.

Examples of What You’ll Work On

• Collaborate closely with GNE, product, program, and operation teams to define requirements and priorities for merchant integration systems and tools.
• Ensure processes (SOP) and training (KMT) are regionalised for our BPO vendor to resolve service and support issues.
• Understand region/country-specific problems, policies, and risks, with the ability to translate them into solutions that improve processes and workflows across internal and external teams.
• Work closely with the global SOP team to rapidly update process changes effectively.
• Facilitate tech changes and updates. Create and maintain system documentation.
• Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.

Minimum Qualifications

• Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Engineering, Data Science, or related fields with strong academic performance.
• Relevant coursework or certifications in data analysis, customer experience, or market research is advantageous.
• Strong analytical skills with the ability to interpret and work with data effectively.
• Excellent written and verbal communication skills.
• Attention to detail and a proactive approach to problem-solving.
• Passion for customer service and a desire to learn about enhancing customer experiences.

Preferred Qualifications

• Experience in E-commerce platform and customer servicing or compliance research fields.
• Understanding of global E-Commerce trends is a strong plus.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our product helps people express themselves, discover and connect — and our global, diverse teams make that possible. We create value for our communities, inspire creativity, and bring joy. We strive to do great things with great people, lead with curiosity and humility, and make an impact in a rapidly growing tech company. We embrace challenges and maintain an Always Day 1 mindset to achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people across the globe and so does our workplace. We are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Job Information

• Seniority level: Internship
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Entertainment Providers

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