Assistant IT Support Engineer
1 week ago
Overview
Join Our Team at Thatz International Pte Ltd
Thatz International Pte Ltd is committed to identifying exceptional talents to drive the growth of our next-generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you
Our CORE VALUES:
- Integrity
- System
- Consistency
- Forward Looking
- Humanity
- Environmental Friendly
Assistant IT Support Engineer (Full-Time)
Work Location: Tuas South, Singapore
Job Type: 3 Years Contract, subject to renewal
About the RoleThis role provides first-line technical support for end-users, manage IT equipment, and ensure smooth operation of IT systems. The ideal candidate will be experienced in laptop setup, software installation, network configuration, and helpdesk support. Familiarity with Microsoft 365 (M365) and SAP is required.
Primary Responsibilities- IT Support & Helpdesk
- Provide first-level technical support for hardware, software, and network issues.
- Respond to helpdesk tickets and resolve end-user requests efficiently, escalating complex issues as needed.
- Support video and remote conferencing setups, and provide on-site support for important meetings.
- IT Equipment & Software Management
- Install, configure, upgrade, and maintain laptops, desktops, printers, and other IT equipment.
- Maintain accurate IT equipment inventory and ledger.
- Install, configure, and upgrade operating systems, office software, antivirus, and other commonly used applications.
- Data Backup & Recovery
- Perform regular data backup and recovery for laptops, desktops, and critical systems.
- Network & Infrastructure Maintenance
- Install, configure, and commission mainstream brand network devices.
- Troubleshoot network issues and ensure smooth operations, including during critical periods.
- Conduct daily inspections of IT infrastructure, computer rooms, and conference room equipment.
- Diploma in IT, Computer Science, Information Technology, or related field.
- Minimum 3 years of experience in IT support or a related role.
- Strong knowledge of laptops, desktops, printers, network devices, and software systems.
- Experience with Microsoft 365 (M365) and SAP.
- Good customer communication and interpersonal skills.
- Strong work planning and organizational skills.
- Ability to communicate in Chinese is a plus.
- Proactive problem solver with strong attention to detail.
- Ability to work independently and in a team environment.
- Flexible and adaptable to handle urgent IT issues.
Ready to join Thatz? You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. Simply sign up and submit your application at or send your resume to
Shortlisted candidates will be contacted.
Equal Opportunity EmployerWe are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.
Data ProtectionYour privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.
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