
Field Services Executive
3 weeks ago
Join to apply for the Field Services Executive role at NETS .
Responsibilities- Team Leadership : Assist Manager in overseeing the Field Service team in their daily operations such as resource planning, job scheduling, job fulfillment and fault call.
- Service Delivery Coordination : Collaborate with the Service Delivery Team to ensure services are delivered within SLAs.
- Technical Issue Management : Address technical issues to ensure terminals function correctly at deployment.
- Customer Complaint Handling : Attend to customer complaints, conduct root cause analysis, implement immediate corrective actions, and preventive measures to closure.
- Skill Development : Ensure all technicians have the necessary skills for their scope of work.
- Training Documentation : Work with relevant team members to maintain, update, and enhance operation training, troubleshooting, and configuration guides for technicians.
- Test Cards / Cash Cards Applications : Manage the application and distribution of test cards and cash cards for technicians and ensure they have necessary tools for their field services.
- 2nd Level Support : Provide 2nd level support for CTS Merchant's profile and parameter setup in internal systems.
- Diploma & Higher Nitec/Nitec in Technical Engineering
- At least 2 to 3 years of Supervisory Technical Support Operation experience required
- Team Player with effective communication skills and a strong analytical mind
- Able to work extended hours, if required, subject to the dynamic field operation environment
- Savvy in Microsoft Excel and PowerPoint
- Proactive individual with a hands-on approach in managing field service operations, ensuring team efficiency and high-quality service delivery
- Class 3 driving license is required
- Associate
- Full-time
- Other
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