Advanced Operations Solutions

Advanced Operations Solutions (Process Excellence & Insights), Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re transforming our organisation to be faster, simpler and more connected. We want to be better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

As a Junior PEI (Process Excellence & Insights) Analyst in the Advanced Operations Solutions (AOS) team at AIA Singapore, you will support process improvement and automation initiatives by acting as a Business Analyst. Your primary responsibilities will include gathering and documenting user requirements, preparing test plans and scenarios, and executing User Acceptance Testing (UAT) for Robotic Process Automation (RPA) solutions.

Responsibilities

• Understanding of workflow-based logic and ability to understand present state of business process gathered from Business users and conceptualize future state of the same in an automated solution.
• Able to liaise with Business users to gather and document RPA requirements.
• Able to translate business requirements into complete end-to-end RPA test scenarios, conditions and expected results.
• Actively involved in User Acceptance Testing (UAT) using RPA software, specifically UiPath, to ensure developed RPA programs satisfy functional needs of users.
• Work closely with RPA developers and implement UAT testing and preparation of test plans and cases.
• Execute UAT testing using RPA software and work closely with stakeholders to resolve UAT defects if any.
• Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for RPA test execution.
• Analyze RPA test outputs to ensure accuracy and completeness of UAT.
• Actively monitors how RPA testing progresses and report UAT progress and highlight key areas of risk and issues.
• Perform support and help monitor bot performance after they are deployed to identify any inconsistent behaviors or issues.
• Additional Skillsets: Able to understand basic RPA UiPath programming.

Requirements

• Diploma or Degree holder in business IT, Computer Science or a related discipline.
• Previous experience in user acceptance testing is preferred.
• Strong attention to detail and ability to follow test procedures accurately.
• Ability to work independently and in a team environment.
• Excellent communication and collaboration skills.
• Flexibility thinking in executing UAT.
• Willingness to learn.
• Ability to facilitate discussions with users to understand the problem statement, AS-IS and To-Be processes.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

About AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our purpose to help millions live Healthier, Longer, Better Lives is at the heart of everything we do. As pioneering innovators, we’re transforming to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our purpose.

Join Us

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing in wellbeing, learning, relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive. Join us if you believe in creating a better tomorrow

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Insurance

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