Senior Claims Assessor

4 weeks ago

Singapur, Singapore Prudential Hong Kong Limited Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will review, assess and approve shield claims within service turnaround time. As part of this dynamic role, you will report to Team Lead, PruShield Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.

Job Description:
  • Review, assess and approve shield claims within service turnaround time. Ensure the output is accurate and compliant to internal policy and regulatory requirements.
  • Attend to claims investigations, service recovery and enquiry.
  • Attend to medical clarification with hospitals and clinics.
  • Involve in projects assigned by supervisor.
  • Provide quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints.
Who we are looking for: Competencies & Personal Traits
  • Strong command of the English language (spoken and written).
  • Familiarity with human anatomy, general diseases and disease management.
Working Experience
  • 4 years of experience as a Life & Health claims assessor.
Professional Qualifications
  • OMA, FLMI (Fellow, Life Management Institute).
Education
  • Degree holder of biology & life sciences discipline.
Language
  • English.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law.

About Us

Prudentialplc provides life and health insurance and asset management, with a focus on Asia and Africa. We help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. The business has more than 18 million life customers in Asia and Africa. Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York.

We are proud to be included in the 2023 Bloomberg Gender Equality Index. Our inclusion in this global index is testament to our commitment to nurturing diverse talent.

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