Claims Technology Head for APAC and EMEA

Claims Technology Head for APAC and EMEA

Claims Technology Lead for ASIA & EMEA at CHUBB Insurance is a pivotal leadership role responsible for overseeing the strategic, operational, and technical management of Claims Technology systems (including platforms such as Claim Connect and Fraud Detection) across all regions in Asia and EMEA. This role ensures efficient stakeholder management, delivery excellence, budgetary oversight, robust governance, and the continuous evolution of technical solutions within the COG Claims digital and non-digital portfolio.

The Claims Technology Lead will foster a culture of excellence, resilience, and innovation, aligning with both regional and global strategies. Acting as the central authority for project and system escalations, the Claims Technology Lead will strategically oversee risk management, proactively resolve challenges, and drive business value through transformative technology initiatives. Success in this role requires exceptional relationship-building skills, deep technical expertise, and the ability to achieve results within dynamic, multi-regional landscapes.

Key Responsibilities

• Strategic Oversight: Drive Claims technology solution alignment with regional and global platform strategy, architectural guidelines, and transformation priorities.
• Partnerships: Forge direct partnerships with North America Claims technology for strategic alignment and knowledge sharing.
• Technology Evaluation: Evaluate and advocate for advanced technology solutions supporting business modernization, including Cloud technologies and platforms.
• Delivery Model: Champion the adoption of a federated delivery model, balancing regional ownership with global alignment to Chubb’s standards.
• Technology Focus Areas: Architecting for cloud, legacy modernization, leveraging AI to drive velocity, SRE concepts in an enterprise context.
• Portfolio Leadership & Delivery: Central authority for COG roadmaps, escalations, issues, and management for COG Claims digital and non-digital projects across Asia and EMEA; accountability for portfolio performance and delivery of key systems (e.g., Claim Connect and Fraud Detection).
• Governance & Compliance: Partner with Claims COO, Transformation leads, and System Owners; maintain governance, risk management, and alignment with business and IT strategies.
• Resources & Vendor Management: Secure internal and external resources, including vendor engagement, to ensure successful, timely, and cost-effective project delivery.
• Documentation & Reporting: Establish dashboards, executive reports, and steering materials with accurate status updates.
• Stakeholder Management & Governance: Build relationships across regions and levels; implement clear communication and escalation plans; ensure compliance with architectural, regulatory, and change management standards.
• Budget, Vendor, and Resource Management: Oversee Claims Technology budgets for Asia and EMEA; manage vendor selection, engagement, and performance; mentor PMs and technology staff.
• Operational Excellence & Process Improvement: Collaborate with Production Support, IT Operations, Infrastructure, and EA teams to ensure reliable operation and rapid incident response; drive process improvements for maturity and scalability; oversee knowledge transfer and handover for implemented solutions.

Qualifications & Experience

• Senior IT leadership experience in global/regional Claims or Insurance systems delivery, spanning both digital and legacy environments.
• Strong governance, delivery frameworks, and development methodologies in the insurance domain.
• Experience leading geographically diverse teams (Asia and EMEA) with regulatory awareness.
• Proven track record delivering large, complex technology projects with budget, scope, and quality accountability.
• Experience leading and developing internal staff and managing external vendors/partners.
• Knowledge of regulatory, security, and data privacy requirements impacting insurance/claims systems.
• Experience with claims processing platforms such as Duck Creek is required.

Key Competencies

• Leadership: Inspire and develop high-performing, multi-location teams.
• Stakeholder Engagement: Advanced relationship-building and negotiation with executives, business, and technical stakeholders.
• Delivery Focus: Translate strategy into actionable, measurable delivery.
• Technical Acumen: Proficiency in claims solutions, IT architecture, and emerging technologies (Cloud/SaaS) with an emphasis on insurance claims innovation.
• Governance & Process Orientation: Compliance, process consistency, risk management, and process maturity.
• Budget & Vendor Management: Resource allocation, vendor negotiation, and strategic sourcing.

Why Join CHUBB as Claims CIO for Asia & EMEA

• Lead strategy and delivery for a global insurance powerhouse across Asia & EMEA.
• Drive advanced Claims technology solutions that shape the future of insurance claims services.
• Collaborate with senior executives on transformative programs impacting policyholders.
• Develop and lead a regionally distributed, high-performance team focused on business value and operational excellence.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Insurance

Note: This description excludes non-essential boilerplate, and focuses on responsibilities and qualifications relevant to the role.

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