Technical Support Engineer

4 weeks ago

Singapore Triple-A Full time

Direct message the job poster from Triple-A

About Triple-A

Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies.

We empower businesses to reach over 560M digital currency owners, boost revenue, and optimise costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies.

Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France's ACPR in Europe, Triple-A is trusted by over 20,000 businesses worldwide to make global crypto payments simple, secure, and cost-effective. For more information, visit

Join the team

We are a dynamic and passionate team building towards a more efficient global payment ecosystem. We are actively bridging the gaps in cross-border payments, between traditional & digital currencies, and web2 and web3.

Guided by our CEO, Eric Barbier who brings 20 years of experience and a proven track record in building and scaling payment companies worldwide, Triple-A is growing our team. If you\'re bold, tenacious, and creative, we believe you\'d be a perfect match for us

As a Support Engineer , you will be the first line of contact for clients needing technical assistance and will also support operational tasks. Your responsibilities will include troubleshooting technical issues, maintaining operational workflows, and ensuring the smooth execution of transactions. You'll collaborate with different teams to provide comprehensive support that meets the high standards of our clients. This role is ideal for someone who enjoys a blend of technical support and operational tasks.

Responsibilities

Technical Support

  • Respond to support inquiries from clients, ensuring timely and accurate assistance.
  • Assist clients with account setups, configurations and technical integrations.
  • Document all support interactions and resolutions in the ticketing system accurately.
  • Analyse system alerts and take appropriate actions to prevent service disruptions.
  • Escalate complex technical issues to Senior Support Engineer.

Operations

  • Monitor daily operations, ensuring all transactions are processed correctly and on time.
  • Collaborate with the operations team to address clients issues.
  • Improvise existing or implement new operational processes to improve efficiency and service quality.
Who we are looking for:
  • Minimally 2 years of past experience in technical support, operations, or a similar role within payment services or financial technology is highly desirable.
  • Excellent communication skills, with the ability to explain technical and operational concepts clearly to non-technical users.
  • Strong problem-solving skills with a focus on delivering customer satisfaction.
  • Willingness to learn and explore.
  • Proficiency in Chinese Language is a must.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology

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