TikTok Shop

3 weeks ago

Singapur, Singapore TikTok Full time

Overview

TikTok Shop - Global Compensation Solution Program Manager

Responsibilities
  • Identify customer experience barriers, and establish compensation strategies with innovative thoughts by utilizing data analysis to boost customer experience.
  • Regularly research key e-commerce platforms' compensation strategy and improve TikTok Shop's current ones to ensure we are always competitive in providing an excellent user experience.
  • Monitor existing compensation strategies' performance, and come up with plans to further improve compensation effectiveness.
  • Collaborate with functional teams to strengthen compensation system capability.
  • Enrich the notification channels to create awareness after compensation.
  • Study the markets, users, scenarios and define the best cost and gain optimization strategy.
Qualifications

Minimum Qualifications

  • Bachelor\'s degree or above.
  • 1+ year of customer experience recovery and compensation related working experience.
  • Expertise in project design, data analysis, communication skills, driving for results and managing changes.
  • Strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and ability to multitask.
  • Strong data analysis skills, with the ability to leverage data to define the direction and priority.

Preferred Qualifications

  • Strengths in problem solving, issue-resolution, working in a deadline-driven environment, attention to detail, and multitasking.
  • Flexibility in cross time zones and regions\' cooperation.
About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • Technology, Information and Internet
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