TikTok Shop

Overview

TikTok Shop - Regional Quality Assurance Lead

Responsibilities About the Team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Global Moderation is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Global Moderation is looking for a Regional Quality Assurance Leader who will be leading the Quality Assurance Team.

• Lead and manage a team of quality analysts across the region, fostering a positive and collaborative team environment that promotes excellence, innovation and continuous improvement.
• Take ownership of all QA operations, develop and implement moderation quality strategies and processes that align with regional requirements, ensuring consistent service delivery and adherence for the E-commerce moderation team.
• Establish robust quality assurance processes and workflows to ensure accurate, efficient, and consistent content moderation.
• Monitor key metrics and performance indicators to track the effectiveness and efficiency of moderation operations and drive process improvements as needed.
• Closely collaborate with cross-functional teams (Governance, Vendor Operations, Sales, & Service teams) to address moderation related challenges, issues, and escalations.
• Proactively identify risk, issues and business insights for key stakeholder focused actions such as policy, product, and systems.

• Minimum Qualifications
• Bachelor's Degree in business administration, operations, or project management.
• 5+ years of working experience in leadership role in technology sector (social media, enterprise, consumer, or e-commerce).
• Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
• Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
• Familiar with e-commerce compliance requirements and internet governance management, with an understanding of business sensitivity and risk awareness.

• Preferred Qualifications
• Master\'s degree in business administration or operations related fields.
• Experience in Quality Assurance for e-commerce or marketplace platforms.
• Extensive knowledge of policy and moderation landscape.
• Experience managing large-scale operations spanning multiple domains and business units.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.