Junior Application Support Programmer

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world's 10th largest bank by total assets.

Our Singapore center, Information Systems Asia Pacific (ISAP) , is the 2nd largest IT setup (after Paris head office) for Crédit Agricole's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank's futures information systems
• Collaborating and supporting core banking flagships and transverse areas in their large-scale development projects
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Team & Position

We are seeking a talented Application Support Analyst to join our dynamic Capital Market IT (CMI) department

As Application Support Analyst, you are responsible of supporting users of Capital Market applications by responding their requests and resolving their incidents. You play a pivotal role between Business and all other IT roles on Run related topics. You must follow Capital Market IT Run processes standards and recommendations shared by Run Control Tower team and as a member of support community you will have to contribute to their improvement.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API's, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

Main Responsibilities

• Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
• Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
• Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
• Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
• Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.

Qualifications and Profile

• Candidates should have 1-3 years experience in relevant activities, and possess ITIL knowledge.
• Good knowledge in SQL, UNIX platform.
• Experience in scripting languages such as Python, Shell script and PowerShell.
• Knowledge of DevOps tools & technologies like GitLab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series.
• Experience with Docker/Kubernetes
• Knowledge of Cloud platforms and services

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Banking, Financial Services, and Technology, Information and Media

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