Junior Application Programmer

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Project Description:

• Our client is the corporate and investment banking arm of The Group, world's 10th largest bank by total assets.
• Their Singapore center, Information Systems Asia Pacific (ISAP), is one of the 3 main IT hubs for worldwide business with over 1000 IT staff covering Production and Application Development activities. They work daily with international branches located in 30 countries by:
• Envisioning and preparing the Bank's futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects
• Providing premium In-house Banking applications,
• This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
• We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
• We are seeking a talented Application Support Analyst to join our dynamic Capital Market IT (CMI) department
• As Application Support Analyst, you are responsible of supporting users of Capital Market applications by responding their requests and resolving their incidents. You play a pivotal role between Business and all other IT roles on Run related topics. You must follow Capital Market IT Run processes standards and recommendations shared by Run Control Tower team and as a member of support community you will have to contribute to their improvement.
• Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API's, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

Responsibilities:

• Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
• Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
• Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
• Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
• Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.

Mandatory Skills Description:

• 1-3 years experience in relevant activities, and possess ITIL knowledge.
• Good knowledge in SQL, UNIX platform.
• Experience in scripting languages such as Python, Shell script and PowerShell.
• Knowledge of DevOps tools & technologies like GitLab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series.
• Experience with Docker/Kubernetes
• Knowledge of Cloud platforms and services
• Knowledge of financial assets (FX, Structured credit, Swaps, Equities, etc.) and overall understanding of trade lifecycle.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management.
• Passion for sharing expertise and grow team members' skills.
• Autonomous, self-motivated, and excellent team player

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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