Customer Service Executive

3 weeks ago


Singapore Housing & Development Board Full time
Overview

Customer Service Executive (Branch Service Line) role at Housing & Development Board. You work in a call centre environment.

Responsibilities
  • Handle enquiries from the public through the Branch Service Line (HDB's hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
  • Promote, educate and guide callers on the use of HDB's e-Services
  • Provide case-specific advice and quality customer service to customers over the phone
  • Keep abreast with latest policies and procedures so as to provide accurate information to customers
  • Resolve customer's queries effectively and escalate problems promptly
  • Work as a team to ensure that call centre service KPIs are met
  • Any other tasks assigned
What We Are Looking For
  • Psoessess effective telecommunication & strong customer service skills
  • Have a passion to deliver customer-centric service
  • Proficient in English and another language
  • Can size up customers' enquiries accurately and document them quickly in the system
  • Can handle stressful situations appropriately
  • Be meticulous and independent
  • Experience in customer service or call centre will have an added advantage

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

Employment details
  • Employment type: Contract
  • Seniority level: Not Applicable
  • Job function: Customer Service
  • Industries: Government Administration
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