Senior Field Support Specialist- OCI

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Job Description
Responsible for providing the first line of on-site field system support that includes hardware, software, and networking to customers and field personnel on-site at customers or remotely. Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling work, server hardware and other appliances deployment/decommission, inventory management controls (scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc

Job Description
Responsible for providing the first line of on-site field system support that includes hardware, software, and networking to customers and field personnel on-site at customers or remotely. Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling work, server hardware and other appliances deployment/decommission, inventory management controls (scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc
Responsibilities
Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations.
Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling work, server hardware and other appliances deployment/decommission, inventory management controls (Scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc
Understands service processes and options.
Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
Works primarily at customer sites or data centers.
May need to be able to travel at short notice - short term, within region, potentially globally.
Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
Ideally the candidate should possess

• Minimum 5 years working in customer support services in Data Center environment resolving technical problems on customer Hardware and Software infrastructure required.
• Working knowledge of hardware product range (server, storage, network devices), product installation and Break/Fix maintenance support. Experience with Oracle H/W will have an advantage.
• Hands-on hardware and software troubleshooting experience.
• Proven customer management support skills, analytical and problem-solving abilities.
• Able to communicate technical updates & relevant trouble-shooting diagnostics, including resolution information.
• Ability to present ideas in business-friendly and user-friendly language.
• Self-driven individual with good oral and written communication skills in local language and English, able to provide clear and accurate reports for out-of-line situations.
• Ability to remain focused under pressure
• This role is open to Singaporeans only
• This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
  
  

Qualifications
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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