
Studio Manager
6 days ago
Overview
Lead. Grow. Own. Build a high-performance fitness business from the ground up.
About Us
BFT (Body Fit Training) is Australia’s fastest-growing and most advanced group training methodology. With over 300 studios globally and a science-backed training system that delivers real results, BFT Kampong UBI is proud to be the official HYROX Training Center in Singapore—and we’re just getting started.
Your Role: Studio Manager (Full-Time)
You will be the driving force behind everything: studio performance, team development, member satisfaction, lead conversion, and community culture. You won’t just manage the studio—you’ll run it like it’s your own.
Key Responsibilities- Own Studio Operations — Run day-to-day operations for BFT Kampong UBI with precision and pride; manage class schedules, equipment maintenance, cleanliness, and studio presentation; ensure SOPs are followed and continuously improved to scale quality and efficiency; be available during all operating hours for decision-making and member touchpoints; handle all leads across platforms (walk-ins, digital, ClassPass, Telegram, referrals); execute conversion-focused follow-up systems via CRM tools (Go High Level, Mindbody, Hapana); lead membership sales conversations from studio tours to closure; design and execute monthly promotions, outreach campaigns, and community events
- Lead the Team — Manage full-time, part-time, and freelance coaches and front desk team; lead weekly huddles, performance reviews, and coach development; ensure team professionalism, punctuality, and alignment with brand culture; recruit, onboard, and schedule new talent as the studio grows
- Deliver World-Class Member Experience — Personally welcome trial members and ensure a high-conversion experience; handle escalations and customer service issues with speed and empathy; design and run monthly check-ins, milestone recognitions, and NPS feedback loops; foster a high-retention culture through community building and personal connection; collaborate with coaches to ensure consistent delivery of the BFT training methodology; step in to coach sessions when needed and lead by example on the floor; monitor class attendance trends and member feedback to optimize scheduling
- Execute Marketing & Content — Coordinate with marketing partners on performance campaigns and content strategy; oversee in-studio content capture (Reels, testimonials, transformation stories); promote studio events, challenges, and partnerships across relevant channels
- Set Strategic Goals — Work directly with the founder on quarterly goal setting across revenue, retention, and team performance; lead business reviews and strategy alignment sessions monthly; build and implement new SOPs as needed to scale studio performance
We’re looking for ambitious, entrepreneurial professionals with a passion for fitness and a track record of building or managing high-touch operations. You’re equal parts doer, leader, and strategist.
Requirements- 3+ years in team leadership or studio management (fitness industry required)
- Strong sales, operations, and people management background
- Proven track record in hitting KPIs and driving business growth
- Excellent communication, coaching, and conflict-resolution skills
- Familiarity with fitness CRMs and booking tools (Mindbody, Go High Level, Hapana, Stripe)
- Able to coach group classes when needed (Bonus: BFT or HYROX training experience)
- Competitive Salary + uncapped performance bonuses
- Free BFT membership + discounted rate for spouse/family
- Career progression path to multi-studio management or regional leadership
- Regular access to professional development, education, and certifications
- High-growth environment with autonomy to lead and innovate
- An energised, purpose-driven team culture where your impact is visible every day
Your Growth = Our Growth
This is not a stepping-stone job—it’s a platform for long-term leadership in one of the most exciting fitness brands globally. If you have the vision, drive, and discipline to build a studio that runs at peak performance, we want to hear from you.
Job Type: Full-Time
Schedule: Monday–Friday (Some weekend availability for events or campaigns)
Supplemental Pay: Monthly performance bonus, yearly bonus
Apply now and let’s build Singapore’s fittest, most connected training community—together.
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