Localisation Lead

Overview

Localisation Lead - Thai/Vietnamese/Hindi at Booking.com

Role The Localisation Lead is responsible for production, delivery and quality of localisation for their market and ensures all localisation requirements are delivered on time, within budget and in line with local market needs. They help ensure that our platform and channels are culturally resonant, brand-aligned and market-optimized.

About Us At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. We’re the thrill of the first night in a new place, the journeys you take, and the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

• Delivery: Ensure on-time delivery of localization work for their language(s)/market(s).
• Quality Monitoring: Monitor quality of localized content, provide feedback to quality vendors, address issues with translation vendors, lead arbitrations, and escalate recurring issues to the central Quality Team. Oversee localization product testing for their market. Manage localization assets (Localization Style Guides, Glossaries, Translation Memories).
• Vendor Management: Assess and onboard new vendors; build and foster rapport with vendor linguists.
• Localization Services: Provide urgent ad-hoc marketing translations; consult on services such as transcreation, voice-over, post-editing, etc.
• Strategy: Provide local market perspective to inform central localisation strategy; identify opportunities in the customer journey to enhance international customer experience; act as ambassador for localization and establish relationships with key stakeholders; provide cultural, linguistic, and market consultation; facilitate research, experimentation, and A/B testing as required.

• 5+ years experience in a similar localisation role in the online space.
• Strong English communication skills (written and spoken). Ability to liaise with Thai/Vietnamese/Hindi speaking stakeholders and clients.
• Proven experience in translation, localisation and language quality management.
• Experience managing linguistic teams and/or multiple Language Service Providers.
• Deep understanding of end-to-end localization processes.
• Good knowledge of localization technology, incl. CATs, TMSs, MT and post-editing.
• Understanding of internationalization with experience in product testing and bug reporting.
• Experience in creative writing, media or online marketing industry is a plus.
• Excellent communication, presentation and interpersonal skills with ability to influence diverse stakeholders at business and leadership levels.
• Proficiency in Thai/Vietnamese/Hindi is required to effectively oversee quality standards and support localization initiatives for the target market.

• Annual paid time off and generous paid leave including: parental, grandparent, bereavement, and care leave.
• Hybrid working with flexible arrangements, up to 20 days per year working from abroad (home country).
• Industry-leading product discounts – up to 1400 per year – including Genius Level 3 status and Booking.com wallet credit.

At Booking.com, inclusion is at the heart of everything we do. We encourage diversity of background and perspective to create a better and more inclusive travel experience for everyone.

• Let’s go places together: How we Hire.
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move beyond traditional equal opportunity and create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information that may be necessary for determining your qualifications and suitability for the position.