Head, Business Process Outsourcing

2 weeks ago

Singapur, Singapore CFB BOTS PTE. LTD. Full time

CFB Bots is a technology service provider specializing in Hyperautomation. We partner with large enterprises in their Digital Transformation journey and help them and their employees thrive in the Future of Work. Our mission is to co-create the Digital Workforce of the Future, and our vision is to make work enjoyable. For more information, please visit

About the Role

We are looking for an independent and self-motivated go-getter to join us as Head, Business Process Outsourcing. This is a new business unit (BU) within our organization, leveraging on digital technologies like Automation, Artificial Intelligence and Analytics to provide a truly exceptional and differentiated service to our customers.

You will be responsible for the set-up and operations of this BU. This includes identifying and creating new business revenue streams, developing and refining our business strategy, resource planning and allocation, developing and promoting our service offerings, managing the day-to-day operations and managing the P&L.

Specifically, your key responsibilities will encompass the following:

  • Work with our Management to formulate vision and execute strategies for the BU;
  • Identify business opportunities and research on industry trends to create business roadmaps;
  • Participate in the development and presentation of proposals for business development;
  • Engage in sales and marketing activities to build pipeline and establish clientele base;
  • Ensure the profitability of the BU’s operations;
  • Generate an execution plan for ensuring the effective and efficient delivery of our business services while ensuring quality;
  • Establish and maintain excellent and professional working relationships with the customers, including C- level executives;
  • Understand customer businesses and develop service offerings that address their needs;
  • Identify and develop partnerships that can drive the growth of the BU;
  • Perform resource planning and allocation so that the business objectives can be met; and
  • Grow and mentor the team
Requirements
  • Degree from a reputable university
  • At least 5 to 6 years of experience in BPO, including at least 3 years in a management role
  • Good understanding of Finance & Accounting and HR processes; sound knowledge of process management, business, regulatory and accounting complexities associated with outsourcing
  • Excellent presentation and communications skills
  • Possess a customer-centric mindset and enjoy fostering clientele relationship
  • Self-driven and results-oriented individual with ability to function independently and excel in a dynamic environment

In your application, please also indicate the name of the person that you most look up to.

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