Client Relationship Manager, Global Benefits Management

4 weeks ago

Singapur, Singapore Mercer Full time
Client Relationship Manager, Global Benefits Management

Mercer Marsh Benefits is seeking a Client Relationship Manager, Global Benefits Management role based in Singapore.

Overview

In this role you will work within the Global Benefits Management (GBM) team to serve assigned clients with strategic guidance on their benefits programs.

What can you expect?

You will join the GBM team where you will build excellent relationships with your assigned portfolio of globally or regionally appointed corporate clients and deliver service within or exceeding clients' expectations.

Responsibilities
  • Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned client portfolio.
  • Understand clients’ global guiding principles, business profiles, risk exposures, requirements and expectations, and provide appropriate advice/recommendations on their insurance program and flexible benefits program.
  • Present benchmarking data, claims analysis and market trends/insights to clients as part of the renewal process.
  • Adhere to peer review processes to ensure high standards and accuracy of deliverables.
  • Manage the renewal process with clients, ensuring compliance with regulations and internal procedures, and that necessary documents are collected and placed with insurers.
  • Check policy contracts, endorsements and invoices to ensure accuracy.
  • Ensure prompt internal financial reporting and payment collection of insurance premiums and/or fees from clients.
  • Update global benefits systems to provide accurate information for global/regional clients in a timely manner.
  • Maintain collaborative relationships with colleagues from global, regional and local support teams to deliver value-added outcomes for clients.
  • Identify opportunities to upsell and cross-sell inter-department services that add value to clients.
  • Undertake any ad hoc duties as assigned.
Qualifications
  • Prior working experience in employee benefits within the broking/insurance industry.
  • Strong domain knowledge and client management experience in health and benefits consulting.
  • Good communication and presentation skills.
  • Analytical, critical thinking, interpersonal and problem-solving skills.
  • Global mindset with experience working with a team across borders.
  • MAS qualification is required for this role.
  • General knowledge in employee benefit underwriting, health care management, flexible benefits and alternative funding would be a plus.
  • Proficient with MS Office (Outlook, Word, PowerPoint and Excel).
About Mercer / Company background

Mercer Marsh Benefits is part of Marsh McLennan (NYSE: MMC), a global leader in risk, strategy and people advising clients in 130 countries across Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit mercer.com.

Equal Employment Opportunity

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Work Arrangement

Marsh McLennan is committed to hybrid work, with flexibility to work remotely while collaborating in the office. All Marsh McLennan colleagues are expected to be in their local office or onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week for in-person team collaboration.

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