Technical Support Engineer, Partner

Overview

Technical Support Engineer (Partner) at Adyen. You will serve as the primary point of contact for Adyen’s global partners, collaborating with cross-functional teams including partnership, technical, and commercial. Your efforts will influence our partners’ ability to implement solutions, process payments, and support the growth of our merchants’ businesses. Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, and operates 24/7 to serve partners worldwide.

What you’ll do

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• You are responsible for assisting partners to enable merchants’ full lifecycle (integration, expansion and operational excellence).
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from partners.
• Advising partners regarding the best implementation practices and also addressing specific partner’s issues.
• Providing first class support service.

Who you are

• You have experience as a Technical Support Engineer/Technical Solutions Consultant.
• You have experience with payment plugins and/or payment integrations.
• You have strong written and verbal communication skills in English.
• You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
• You have affinity with APIs, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting).
• You're able to troubleshoot technical problems, read application logs and find solutions to complex errors.
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You recognise that each interaction with a partner is a customer service experience. As such, you aspire to deliver a seamless partner support experience across the globe that transcends global boundaries and time.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Nice to have

• You have experience with dealing with payment integrations w/ Oracle, Microsoft Dynamics 365, Shopify or similar.
• You have experience with payment integrators.
• You have experience working with hardware networking or POS environments.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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