Customer Service Supervisor Required in Singapore
2 weeks ago
Our client focuses on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub.
Customer Service Supervisor @ Changi Airport | Up to $3000
Job detailsEast | Changi Airport
1-year renewable contract & completion bonus
Gross Up to $3000
Responsibilities- Supervise and manage frontline staff, including scheduling, performance, and service standards.
- Handle escalations and service recovery.
- Ensure smooth operations across the counters at different terminals.
- Manage driver queues and assign bookings efficiently.
- Support remote passenger enquiries and bookings via video concierge.
- Ensure smooth traffic flow and sufficient vehicles to meet demand 24/7.
- Oversee holding areas and enforce driver compliance.
- Register and maintain records of GTC drivers accurately.
- Prior experience in supervisory positions preferred
- Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage
- Strong interpersonal skills, preferably bilingual
- Service-oriented, able to effectively serve passengers and answer enquiries in a professional manner
- Proficiency in operating relevant systems, including but not limited to booking applications
- Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required
Click apply and send your resume to
Kindly note that only shortlisted applicants will be contacted.
Seniority level- Mid-Senior level
- Full-time
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