Customer Service Supervisor Required in Singapore
2 days ago
Overview
Customer Service Supervisor required in Singapore. Our client focuses on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub. Location: East | Changi Airport. Contract: 1-year renewable with completion bonus. Gross up to $3000.
Executive summary: Supervise frontline staff, manage operations across counters at different terminals, and ensure high service standards to support 24/7 demand.
Responsibilities
- Supervise and manage frontline staff, including scheduling, performance, and service standards.
- Handle escalations and service recovery.
- Ensure smooth operations across counters at different terminals.
- Manage driver queues and assign bookings efficiently.
- Support remote passenger enquiries and bookings via video concierge.
- Ensure smooth traffic flow and sufficient vehicles to meet demand 24/7.
- Oversee holding areas and enforce driver compliance.
- Register and maintain records of GTC drivers accurately.
Requirements
- Prior experience in supervisory positions preferred.
- Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage.
- Strong interpersonal skills, preferably bilingual.
- Service-oriented, able to effectively serve passengers and answer enquiries professionally.
- Proficiency in operating relevant systems, including booking applications.
- Ability to handle monetary transactions accurately, including use of POS terminals and issuing receipts where required.
To Apply
Click apply and send your resume to Kindly note that only shortlisted applicants will be contacted.
Other Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Advertising Services
Relevant roles and job postings: Case Manager, Customer Care, Customer Experience Management; Senior Customer Service & Logistics Manager, APAC; etc.
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Singapore Singapore Jobs Full timeOverview Our client focuses on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub. Customer Service Supervisor @ Changi Airport | Up to $3000 Job details East | Changi Airport 1-year renewable contract & completion bonus Gross Up to $3000 Responsibilities Supervise and manage frontline staff,...
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