Operations Executive

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.
Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

MAIN PURPOSE

The Operations Executive will support both the Retail Performance & Training Manager (70%) and Business Performance & Operations Manager (30%) to uphold boutique brand image across SEAO, ensuring boutique operations and processes are implemented and consistent across the region, with focus on retail & retail partners.

KEY RESPONSIBILITIES

• Ensure the boutique operations, retail procedures and guidelines are in accordance and compliant across the SEAO Internal and Retail Partners’ boutiques.
• Drives the actions, initiatives, and solutions to constantly improve the boutique operations and performance in close collaboration with all the relevant departments and boutiques.

Retail Operations

• Play an active role in engaging the retail teams across the region to drive results, improved communications and client focus
• Coordinate with various stake holders to cascade consistent communications, and operational standards (ie. Mystery Shopping, Retail Guidelines, Audit, Shared drive)
• Maintain updated information of the network details, operational hours, headcount
• Support the induction check list roll out for new joiners, and ensure handover list for any leavers
• Support Boutique efficiency and communication (ie daily briefing, BOH, stock) by sharing best practice across the region
• Work closely with commercial and boutique team to ensure the overall store budget (clienteling, gifting, etc) is tracked
• Support the implementation and follow up of all retail operations projects and tools
• Ensure consistency for roll out of all retail / brand tools (e.g. name cards, uniforms)

Retail Performance

• Support on the monitoring and analysing of key performance indicators to identify areas for improvement
• Prepare regular reports on KPIs and provide insights from the data for strategic decisions making
• Share best practices with a regular communication to all Retail stores + Retail Partners (when appropriate)
• Assist the manager on developing access and understanding of KPIs and reporting across the teams to support the BMs on analytical data for planning
• Share existing performance tracking data and tools, and improve/develop new ones where needed
• Coordinate with BMs on their action plans and track progress
• Build ad hoc strategic reports for management, i.e. tracking retail staff performance in RT

Commercial Support and Logistics

• Ensure objectives are 100% met together with Commercial Team and followed up with local commercial teams on Retailization and PAMGuard
• Process stock requests and replenishment to BTQ
• Generate monthly reports on regional performance (model stock, auto-replenishment, booster ordering, inventory, SOSI etc)
• Assist in preparation for business review, market visits and events
• Prepare price list and develop communication tools for commercial team
• Coordinate shipment, deliveries and request with logistics and warehouse team
• Support logistics processes for key events (transfers, returns, carnets)

Inventory Management

• Follow up and process stock requests and replenishment to HQ
• Process orders and ensure ODNs created are processed and cut offs/ETAs met
• Assist in stock rebalancing movement within the region
• Manage and maintain accessories stock inventory on local level
• Follow up retailer/sub-platforms enquiries and orders on accessories
• Coordinating with HQ and supplier on replenishment and deliveries

JOB REQUIREMENTS

• Minimum 3 years of experience in a similar role
• Bachelor’s degree in business, retail management or equivalent
• Excellent organisation skills and structured work approach. One who is detail oriented and can multi-task, including planning, executing and reviewing in a timely manner
• Ability to evaluate sales trends and clients’ behaviour to optimise store layouts and displays.
• Is a team player, self-motivated and agile with ability to work autonomously
• Strong interpersonal skills
• Mature, self-motivated, outgoing, and able to work independently and under pressure
• Demonstrates agility, maintaining an energetic and positive attitude
• Highly proficient in computer skills including Word and Excel a must