Customer Service Executive

5 days ago

Singapur, Singapore BIOPTIMAL INTERNATIONAL PTE. LTD. Full time

DUTIES AND RESPONSIBITIES

Supply Chain:

· Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.

· Set up/update the WI/SP processing flow for planning/store related

· Planning, arrangement and training for BPI yearend stock take.

· Generate and process the Weekly cycle count list to store

· Warehouse related maintenance and arrangement

· Internal/external audit support for warehouse related

Customer Service:

· Process customer order and review the orders details as well.

· Coordinate and discussion with planner for the shipping schedule.

· Acknowledgement and order confirmation to customer.

· Quotation preparation for customer related when necessary

· Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.

· Coordinate with store for packing purposes and the forwarder for collection in time for the shipment arrangement.

· Generate and make preparation for all necessary shipping documents

· Mailing the invoices and signed delivery noted to customer.

· Matching and filing of shipping docs/tax invoices related.

· Process and liaising with customer for the product complaint and RGA related.

· Represent and attend the external audit such as Finance auditing and the audit concerning to the quality system

· Monitor customer feedback and liaise with relevant departments when necessary.

· Processing samples request and make arrangement for the delivery accordingly.

· Set up/update the WI/SP processing flow for customer service related.

· Quality system maintenance - departmental documentations/records improving and upgrading

· Sales support – new customer creation process & chase for outstanding payment from customers.

· Files all correspondence to be in compliance to SOP and WI.

· Perform any other ad-hoc duties as requested by Customer Service Manager.

JOB REQUIREMENTS:

  • Minimum qualification: GCE A-Level or Diploma; candidates with a University Degree will be preferred.
  • Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation will be an advantage.
  • Prior experience in a customer service role is preferred.
  • Passionate about customer service.
  • High level of integrity and able to work under stress and deliver work schedules.
  • Good communication and interpersonal skills.
  • Self-starter and independent.
  • Meticulous and initiative individual.
  • Fresh graduates are welcome to apply.

Please send your resume in MS WORD to indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

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