Customer Service

4 days ago


Singapur, Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time
Job Description / 职责描述:
  • Serve as the first point of contact for walk-in customers requiring watch servicing and repair
    作为客户进店的第一接待人,提供钟表维修与服务咨询
  • Explain service procedures, timelines, and basic technical information to customers
    向客户讲解维修流程、预计时间及基础技术说明
  • Recommend and promote additional services such as polishing, overhaul, and battery replacement
    推介额外服务,如抛光、全面保养、电池更换等
  • Record customer details, prepare service forms, and issue quotation or receipt
    填写服务单据,登记客户资料,出具报价或收据
  • Coordinate with watchmakers/technicians and update customers on service status
    与维修技师协调工作,向客户通报维修进度
  • Handle payment, issue invoices, and manage daily sales records
    处理收银与开票,整理每日销售记录
  • Maintain after-sales communication and customer satisfaction
    跟进售后回访,维系客户关系与满意度
  • Assist in retail sales of watch accessories (straps, boxes, winders, etc.)
    协助销售表带、表盒、上链器等相关配件商品
  • Ensure a professional and welcoming reception area
    确保接待区整洁、专业,营造良好客户体验
Job Requirements / 职位要求:
  • Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
    至少 GCE 'O' 水准或大专学历,商业、零售或相关专业优先
  • At least 1 year of experience in retail, reception, or customer service
    至少 1 年零售、前台或客户服务相关经验
  • Interest or basic knowledge in luxury watches is a strong advantage
    对奢华手表有兴趣或基本了解者优先
  • Strong communication and interpersonal skills (English and/or Mandarin)
    具良好的沟通能力(会英文,华语)
  • Customer-focused with a sales mindset and service excellence
    客户导向思维,具销售意识和服务精神
  • Able to handle POS system and basic computer operations
    熟悉 POS 收银系统及基本电脑操作
  • Well-groomed, punctual, and responsible
    仪容整洁、守时、责任心强
  • Able to work retail hours and weekends (with off days)
    能接受零售轮班及周末值班(安排轮休)
#J-18808-Ljbffr

  • Singapur, Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...


  • Singapur, Singapore DING WANG SG PTE. LTD. Full time

    Key Responsibilities Develop and implement a customer service strategy aligned with the company’s business objectives. Lead and mentor a team of customer service representatives, ensuring high performance and engagement. Establish and track KPIs to measure service quality, response times, and customer satisfaction. Optimize customer service processes,...


  • Singapur, Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    Customer Service Manager responsibilities include: · Enhancing customer service experience in courier services , create engaged customers and facilitate organic growth · Taking ownership of customers issues and following problems through to resolution · Setting a clear mission and deploying strategies focused towards that mission Job brief We are...


  • Singapur, Singapore SuperClean SG Full time

    About SuperClean ( SuperClean is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers. We are relentlessly focused on our customers, always striving to exceed expectations and deliver...


  • Singapur, Singapore Future Electronics Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Future Electronics Recruiting Specialist @ Future Electronics, a WT Microelectronics Company | Talent Acquisition, HR About the Role The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are...


  • Singapur, Singapore Fukuyama Logistics Full time

    1. Work with customer service officers in answering customer questions and requests through phone and email.2. Identify customer problems and offer effective solutions and develop strategies to resolve issues.3. Understand product knowledge and delivery processes to assist customer service officers in answering inquiries and fulfilling customers needs.4. Use...


  • Singapur, Singapore Beebox Express Pte. Ltd Full time

    Overview Beebox Express Pte Ltd is a Freight, Logistics, Warehousing and Transport company. Role Description This is a full-time on-site role for a Customer Service Executive located in Singapore. The Customer Service Executive will be responsible for providing customer support, managing customer service inquiries, and ensuring customer satisfaction....


  • Singapur, Singapore SGO TAS PTE. LTD. Full time

    Duties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional...


  • Singapur, Singapore THE AIR STATION PTE. LTD. Full time

    Responsibilities Manage E-Commerce Business Monitor sales, promotions, marketing and social media programmes and/or activities over digital platforms Coordinate with cross-functional teams on execution of brand, marketing and e-Commerce activities Coordinate appointment scheduling, order processing, delivery and returns of customer orders Monitor...


  • Singapur, Singapore Mister Mobile Trading Pte Ltd Full time

    About Us: With 14 years in the industry, Mister Mobile is Singapore’s trusted leader in mobile services. Our vision is to empower people through technology and provide exceptional service. We offer top trade-in prices and rigorously inspected new and used devices. Our warm and friendly team fosters a culture of care and collaboration, ensuring that every...