Customer Service Executive

4 days ago

Singapur, Singapore THE AIR STATION PTE. LTD. Full time

Responsibilities

Manage E-Commerce Business

  • Monitor sales, promotions, marketing and social media programmes and/or activities over digital platforms
  • Coordinate with cross-functional teams on execution of brand, marketing and e-Commerce activities
  • Coordinate appointment scheduling, order processing, delivery and returns of customer orders
  • Monitor fulfilment of customers' orders via store pickup or delivery service
  • Implement customer retention and loyalty programmes

Department Administration and Operations Support

  • Maintain cleanliness and safety of therapy areas
  • Adhere to infection control procedures
  • Maintain inventories and equipment for the department
  • Perform administrative duties
  • Participate in quality improvement initiatives
  • Maintain data entry consistency & integrity in System
  • Implement & train department on customer service protocol

Drive Service and Operational Excellence

  • Monitor and facilitate service responses to customer’s requests to ensure timely and appropriate follow-up
  • Collaborate with various departments on customer’s special requirements and requests
  • Resolve customer’s concerns and feedback to ensure customer satisfaction
  • Build rapport with customer to enhance service experience
  • Collate & Monitor customer satisfaction levels and feedback for service improvement
  • Propose improvements to enhance operational efficiency and customer experience
  • Implement innovation, improvement and sustainability plans for continuous improvement
  • Conduct relevant audits in areas of job scope

Generate Data-driven commercial insights

  • Perform data-mining and data analysis
  • Execute activities driven by data analytics
  • Track and report business outcomes & customer satisfaction of data-driven insights
  • Prepare insights reports on data-mining outcomes

Requirements

  • Diploma/Degree
  • 2 years and above relevant working experience in customer service, e-commerce exposure will be an added advantage
  • Enthusiastic team player who can work independently.
  • Positive mind-set and service attitude.
  • Patient and professional.
  • Strong sense of urgency.
  • Good spoken and written English.
  • Excellent communication and interpersonal skills.

Working hours

Monday to Friday 9am to 6pm

Alternate Saturday 9am to 1pm

#J-18808-Ljbffr

  • Customer Service

    4 days ago

    Singapur, Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    Job Description / 职责描述： Serve as the first point of contact for walk-in customers requiring watch servicing and repair作为客户进店的第一接待人，提供钟表维修与服务咨询 Explain service procedures, timelines, and basic technical information to customers向客户讲解维修流程、预计时间及基础技术说明 Recommend...

  • Customer Service Executive

    4 days ago

    Singapur, Singapore Beebox Express Pte. Ltd Full time

    Overview Beebox Express Pte Ltd is a Freight, Logistics, Warehousing and Transport company. Role Description This is a full-time on-site role for a Customer Service Executive located in Singapore. The Customer Service Executive will be responsible for providing customer support, managing customer service inquiries, and ensuring customer satisfaction....

  • Customer Service Executive

    4 days ago

    Singapur, Singapore MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD. Full time

    Job Responsibilities: Attend to customer’s enquiries on job order status, availability and co-ordination of tasks,etc. Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments. Use of Trade-net to provide the Value-Added Service of permit declaration for customers Prepare...

  • Customer Service Executive

    4 days ago

    Singapur, Singapore INSTITUTE ESTETICA PTE. LTD. Full time

    Overview We are looking for a motivated Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring customer satisfaction by providing outstanding service and support at our Beauty Studio located in Dhoby Ghaut area. Responsibilities Handle incoming customer inquiries via phone, chat, or in-person. Handle administrative...

  • Customer Service Executive

    4 days ago

    Singapur, Singapore SuperClean SG Full time

    About SuperClean ( SuperClean is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers. We are relentlessly focused on our customers, always striving to exceed expectations and deliver...

  • Customer Service Executive

    4 days ago

    Singapur, Singapore SCAN GLOBAL LOGISTICS (SINGAPORE) PTE. LTD. Full time

    We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team. As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas...

  • Customer Service Executive

    4 days ago

    Singapur, Singapore GAN TECK KAR INVESTMENTS PTE LTD Full time

    Why Join Us? 44-hour work week, 5 days In-house staff canteen with meals provided Convenient location, just a short walk from Tuas Link MRT Exclusive staff discounts Access to a fully equipped in-house gym Immediate hiring, start work right away! Job Responsibilities Prepare sales orders, delivery orders, invoices and other necessary documents Attend to...

  • Customer Service Executive

    4 days ago

    Singapur, Singapore Profoto Digital Services Pte Ltd Full time

    Overview Profoto Digital Services Pte Ltd – MacPherson Join one of the region’s leading retail advertising solutions providers! We’re looking for a proactive, detail-oriented Customer Service Executive to be the critical link between our clients, sales, and operations teams. You’ll help ensure every order runs smoothly, customer queries are...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Customer Service Executive

    4 days ago

    Singapur, Singapore CPF Board Full time

    Overview Join to apply for the Customer Service Executive role at CPF Board . Get AI-powered advice on this job and more exclusive features. What the role isAt #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to...