Assistant Restaurant Manager

2 days ago

Singapur, Singapore RAFFLES SENTOSA SINGAPORE Full time

JOB SUMMARY Reporting to the F&B Manager / Restaurant Manager, the Assistant Restaurant Manager will be responsible for managing and supervising the restaurant team in delivering a seamless and delightful dining experience for our guests. At the same time, he/she will assist the Restaurant Manager in ensuring overall smooth operation, and achieving financial and people performance goals of the restaurant.What you will be DOING: Floor Service • Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.• Greet and seat guests proactively.• Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.• Provide suggestions and/or promote signature items and/or on-going promotions.• Take orders from the guests and to take note of any special requirements.• Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.• Coordinate with the kitchen team to ensure prompt and smooth items delivery.• Serve the items as per the course of order.• Be attentive and alert to guests needs to ensure proactive service delivery at all times.• Close the bills accurately and promptly.Guest Relations • Attend to guests' queries, needs and other special requests professionally and promptly.• Check on guests' dining experience discreetly and when appropriate.• Encourage guests to share dining experience feedback in all feedback channels.• Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.• Thank and bide fond farewell to guests.General • Manage, supervise and coach the restaurant team.• Conduct on-the-job training for the restaurant team.• Conduct daily shift briefing.• Conduct regular inspections and ensure that the service floor is clean, tidy and of high hygiene standards at all times.• Create a comfortable and conducive working environment for the restaurant team• Undertake ad-hoc operations tasks/projects as assigned.• Observe all brand/operating standards and/or LQA.• Practise food safety and hygiene in accordance to required standards.• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel• Perform any other duties and responsibilities that may be assigned.Your experience and skills include: • Diploma/GCE 'O' level /Certificate in Hospitality or equivalent• Minimum 4 years of hospitality experience.• Possess positive service mindset and attitude• Good human relations and influencing skills• Good communications (verbal and written), planning and coordination skills• Ability to work independently and take initiative• Good time management skillsFlexible with working days and hours including weekends and public holidays

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