eTrading Application Support

Please note that knowledge of SmartTrade is essential for this role. Division Summary Global Markets Technology provides technology strategy, architecture, programme management, development and support for the Global Markets and Operations business areas. It is aligned across the following areas: eCommerce FX & Rates Commodities Operations The technology team has a global operating model providing services from London, Singapore and with relevant SBG support teams. Job Purpose Manage the day‑to‑day support for Global Markets applications. The successful candidate(s) will support the end‑to‑end production environment, and will work closely with other staff, global stakeholders and local teams to ensure cross‑project dependencies, cross‑system interfaces, collaboration and knowledge management are managed effectively and proactively. Key Responsibilities Platform & venue configuration: manage and maintain configuration across all supported venues and systems, ensuring optimal performance and compliance with business requirements. Application support: provide expert‑level support for the eMarkets platform, responding quickly to issues and service requests in line with ICBCS governance standards. Participating in IT and business projects involving application support and implementation. Business engagement: act as a liaison between IT and front office teams, translating business needs into configuration actions. Operational resilience: ensure system robustness and contribute to business continuity planning. Knowledge management: create, maintain and update working instructions and documentation; ensure knowledge capture and transfer is a mandatory and ongoing function of the role; contribute to a centralised knowledge base to support team learning and operational efficiency. Testing & change management: participate in functional and user acceptance testing (FAT/UAT) for projects impacting eCommerce IT; strong relationships with development teams to ensure early engagement, input, challenge and delivery of all change initiatives. Callout & support expectations: participate in an on‑call rotation to support critical issues outside of business hours. Conduct: ensure compliance with IT policies, data security, and internal standards. Required Skills, Knowledge, Experience and Values Experience & Educational Requirements University degree in Computer Science or relevant IT curriculum. Prior industry experience within the banking and/or financial services sector – 5 years. Experience working with international cross‑functional teams fostering collaboration and teamwork. Prior experience with the management of key incidents/errors and the ability to synthesize data, conceptualise and get to the root cause of processes that created the risk. Experience working in a multi‑vendor and outsourced IT environment. Excellent command of both written and spoken English. Knowledge of Mandarin is an added benefit as the candidate will need to collaborate with users and ICBC head office. Knowledge, Technical Skills and Expertise Strong understanding of technology and life cycle development processes (SDLC, technology operations, business continuity, etc.). Good business knowledge around Front Office and Operations. Proficiency in SQL, UNIX/Linux, and scripting languages (e.g., Python, Shell). Knowledge of standard business processes including work prioritisation and best practices. Strong problem‑solving and communication skills, with the ability to work effectively in a fast‑paced trading environment. Personal Attributes Resilience. Pays attention to detail. High level of integrity. Ability to function effectively in a matrix structure. Demonstrate the ability to plan, prioritise, coordinate and manage multiple initiatives. Team player – approachable, able to share and consult others. Works well in teams to accomplish a common goal and can also work well on their own. Capable of working under pressure. Questions conventional approaches, explores alternatives and responds to challenges with innovative solutions or services. Communicates at various levels within the organisation. #J-18808-Ljbffr