Application Support Analyst

3 weeks ago

Singapur, Singapore UNISOFT INFOTECH PTE LTD Full time

The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application performance and reliability. Key Responsibilities Application Monitoring & Maintenance Monitor application performance and availability. Perform routine health checks, backups, and apply patches or upgrades. Ensure compliance with security and operational standards. Incident Management & Troubleshooting Respond to and resolve application-related incidents promptly. Diagnose root causes and implement corrective actions. Escalate complex issues to development or infrastructure teams. User Support & Training Provide first-line support for application queries and issues. Assist users with functionality and best practices. Develop and maintain user guides and training materials. Collaboration & Coordination Work closely with developers to report bugs and suggest improvements. Participate in testing new releases and deployments. Coordinate with IT teams for integration and performance tuning. Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues. Documentation & Reporting Maintain accurate records of incidents, changes, and resolutions. Prepare regular reports on application performance and support metrics. Document processes and ensure knowledge base is up to date. Others Support business continuity and disaster recovery activities to ensure production resilience. Ensure all application support activities comply with factory security, safety, and quality standards. Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency. Require on-call support during critical incidents. Required Skills & Qualifications Bachelor's degree in computer science or above, Information Technology, or related field. Strong understanding of application architecture and databases. Experience with troubleshooting tools and ticketing systems. Basic knowledge of programming or scripting skills in data analysis, Statistics and Programming (e.g., .NET, JavaScript, Python, C#, C++) Software development experience in Rest API, Web backend, database SQL and No-SQL. DevOps CI/CD will be added advantage Excellent problem-solving and communication skills. Must be able to communicate effectively in English, both verbally and in writing, to collaborate with cross-functional teams and document technical work clearly. Professional Experience: three to five years of relevant work experience is required. Preferred Qualifications Experience in ITIL processes (Incident, Problem, Change Management). Familiarity with cloud platforms (AWS, Azure) and monitoring tools. Knowledge of information security best practices and compliance standards. #J-18808-Ljbffr

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