Senior Operations Manager

• About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, TaskUs has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It all started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). TaskUs believes that achieving growth for their partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, employees" well-being is a top priority, with competitive industry salaries and comprehensive benefits packages. The commitment to a People First culture is reflected in various departments established, including Total Rewards, Wellness, HR, and Diversity. TaskUs values an inclusive environment, positive community impact, and actively encourages internal mobility and professional growth at all career stages within the company. Join TaskUs today and experience firsthand the dedication to supporting People First.Senior Operations Manager Role:As a Senior Operations Manager at TaskUs, you will be a key leader in your department, requiring top-notch qualifications to excel in this role. TaskUs, known for being a ridiculously good company, seeks the best of the best employees. The Senior Operations Manager oversees and directs activities of multiple campaigns, working closely with Operations Managers, Team Leaders, and Staff. The role involves multitasking with ease and proficiency, maintaining open communication with all company departments, managing operations staffing, ensuring excellent client service, problem resolution, and more. The Senior Operations Manager also develops individual and team goals, implements objectives, ensures compliance with policies and procedures, and assists the Operations Director in crafting operations procedures.Requirements:To qualify for the Senior Operations Manager position at TaskUs, candidates should have at least 3 years of related working experience, preferably as a Senior Manager/Director specializing in BPO Operations and Management or equivalent. The ideal candidate will have experience managing at least 600 FTEs, strong computer skills, proficiency in MS Office and Google applications, a track record of meeting targets, excellent communication skills, ability to multitask in a fast-paced environment, strong analytical and managerial skills, and a professional, courteous, and resilient attitude. TaskUs values diversity and inclusivity, welcoming applicants from all backgrounds and demographics.TaskUs Overview:TaskUs is a rapidly growing tech-enabled business services company that provides innovative customer support, AI operations, and content security services to disruptive companies worldwide. Recognized as one of Glassdoor's "100 Best Places to Work" and listed on USA Today's "Best Company Cultures," TaskUs is committed to its Frontline-First approach, putting its people at the forefront of its operations. With over 15,000 employees and offices across multiple countries, TaskUs is dedicated to creating an inclusive workplace for all employees.TaskUs is an equal opportunity employer, celebrating diversity and supporting an inclusive environment for employees, clients, services, and the community. TaskUs values diversity, equity, and inclusion in the workplace, and is committed to providing equal access to opportunities for all applicants.To explore career opportunities at TaskUs and apply, visit the provided URL: Id: R_2508_10597Posted At: Wed Aug :00:00 GMT+0000 (Coordinated Universal Time),

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Leadership Skills, Analytical Skills,Logistics , Operations Management, Driver Management, Problemsolving Skills

Process Compliance, Talent Management, People Management, Service Delivery, Voice Process, Call Center Operations, Problem Resolution, Process Improvement, Customer Service,Transition Coordination, Technology Requirements, Process Definition Documentation, Training Certification, Quality Planning, QC QA Reviews, C Sat, NPS, Up Selling, System Performance Monitoring, Action Plans, System Audits

Strategic Execution, Stakeholder Management, Project Management, Communication Skills,Communication Reporting, Compliance Standards, Performance Tracking, ConflictResolution Skills

Customer Satisfaction, Analytical skills, Communication skills, Leadership, Team management,Problemsolving

Leadership Skills, Analytical Skills,Logistics , Operations Management, Driver Management, Problemsolving Skills

Process Compliance, Talent Management, People Management, Service Delivery, Voice Process, Call Center Operations, Problem Resolution, Process Improvement, Customer Service,Transition Coordination, Technology Requirements, Process Definition Documentation, Training Certification, Quality Planning, QC QA Reviews, C Sat, NPS, Up Selling, System Performance Monitoring, Action Plans, System Audits

Strategic Execution, Stakeholder Management, Project Management, Communication Skills,Communication Reporting, Compliance Standards, Performance Tracking, ConflictResolution Skills

Customer Satisfaction, Analytical skills, Communication skills, Leadership, Team management,Problemsolving