Customer Support Associate

3 weeks ago

Singapur, Singapore Convera Full time

Customer Support Associate – Singapore

As a Customer Support Associate with Convera based in our Singapore office, you will be responsible for providing best-in-class care to Convera’s clients, from first contact through to resolution, utilizing multiple channels (phone, email, chat).

This is a hybrid role, split between our central Singapore office (minimum 2 days per week) and work from home. Working hours are Monday to Friday, 8:30am – 5:30pm or 9:00am – 6:00pm.

Responsibilities
  • Deliver friendly and professional service to customers through inbound, outbound and eService channels in a high-volume, fast-paced environment, utilizing phone and email.
  • Quickly identify and solve problems of diverse scope on the spot.
  • Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
  • Understand regulatory requirements and how Convera’s policies and processes support our customers and our obligations.
  • Work on projects and assist with business improvements as required.
Required Skills and Qualifications
  • Essential – A minimum of 1 year’s related experience, providing excellent customer service by phone and email. Industry experience is not restricted.
  • Essential – Fluent English language skills; office language is English.
  • Essential – Singapore Permanent Resident or Citizen to be considered for this role.
  • Preferred – Mandarin or Cantonese language skills, as some clients prefer to converse in these languages.
  • Customer service attitude, empathetic nature and willingness to help.
  • Strong written and verbal communication skills; ability to explain complex information clearly to customers and internal stakeholders.
  • Attention to detail and accuracy in communication.
  • A passion for best-in-class customer care and a customer champion mindset.
  • Strong problem-solving and conflict-resolution capabilities.
  • Ability to learn and adapt quickly to new technology and processes.
About Convera

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

Benefits
  • Competitive salary
  • Great career growth and development opportunities in a global organization
  • Corporate benefits
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