Customer Support Associate

4 weeks ago

Singapur, Singapore National Healthcare Group Polyclinics Full time

National Healthcare Group Polyclinics – Paya Lebar What you'll do as a Customer Support Associate Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner. You will need to liaise with internal and external departments or elevate problems tactfully to facilitate effective resolution of problems when necessary. Skills crucial to success in this role At least 1 year of professional customer service experience in a call centre will be preferred Excellent communication skills and telephone etiquette Passion for service excellence Computer literate, with good typing and active listening skills Ability to attend to enquiries from Mandarin-speaking customers will be an advantage A strong team player and able to work in a fast-paced and dynamic environment Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule Note: This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months. This position will ultimately be based in StarhHub Green (Nearest MRT: Macpherson). Candidates with relevant years of experience could be considered for a senior role. Preferred Qualification GCE 'O'/'A' Level or Diploma (Polytechnic) Why you should join us National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters. We care for our employees and foster a culture anchored on our core values as shown below: We value diversity, respect each other and encourage joy in work. Integrity: We commit ourselves to the highest standards of ethical conduct. Compassion: We care with love, humility and empathy. Stewardship: We are responsible for the care of our people, patients and population. We ensure our employees' wellbeing is taken care of while giving their best at work. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr

  • Therapy Support Associate

    2 weeks ago

    Singapur, Singapore STROKE SUPPORT STATION Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out prescribed therapeutic...

  • Therapy Support Associate

    4 weeks ago

    Singapur, Singapore Stroke Support Station Ltd Full time

    Overview Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed...

  • Customer Support Associate

    3 weeks ago

    Singapur, Singapore Convera Full time

    Customer Support Associate – Singapore As a Customer Support Associate with Convera based in our Singapore office, you will be responsible for providing best-in-class care to Convera’s clients, from first contact through to resolution, utilizing multiple channels (phone, email, chat). This is a hybrid role, split between our central Singapore office...

  • Customer Support Associate

    3 weeks ago

    Singapur, Singapore National Healthcare Group Polyclinics Full time

    Company description: National Healthcare Group Polyclinics Job description: What you'll do as a Customer Support Associate! Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and...

  • Customer Support Associate

    4 weeks ago

    Singapur, Singapore Padlet Full time

    Overview Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide. At Padlet, we know that great customer support is provided by both people and products. As a group, we've set...

  • Customer Support Associate

    2 weeks ago

    Singapur, Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    As a Customer Support Associate - Cantonese Speaker at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding...

  • Clinic/Customer Service Associate

    2 weeks ago

    Singapur, Singapore CORE CONCEPTS PTE. LTD. Full time

    About the role Join the dynamic team at Core Concepts Pte Ltd as a Customer Service Associate. In this full-time position, you will be the first point of contact for our patients, providing exceptional customer service and support. Your role is crucial in ensuring a smooth and positive experience for all our valued clients.What you'll be doing Greet and...

  • Customer Support Associate

    2 weeks ago

    Singapur, Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    As a Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise's mission of...

  • Sr/ Customer Support Associate

    3 weeks ago

    Singapur, Singapore Tan Tock Seng Hospital Full time

    Sr/ Customer Support Associate (Appointment & Contact Centre) Institution: Tan Tock Seng Hospital Family Group: Ancillary Working in TTSH's Appointment and Contact Centre, you will be required to: Responsibilities Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS) Coordinate medical appointments across various...

  • IT Support Associate

    2 weeks ago

    Singapur, Singapore Lumens Pte Ltd Full time

    About Us Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven...