Desktop Support Team Lead

4 weeks ago


Singapur, Singapore CTC Global Pte Ltd Full time

Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues.

Responsibilities
  • Responsible for the planning of the teams' deployment schedules.
  • Provide technical guidance and mentor junior team members
  • Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation.
  • Support desktops, notebooks, printers, scanners, and hardware components.
  • Install, re-install, troubleshoot and reconfigure Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs (e.g., Windows XP/7/10 OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express).
  • Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
  • Take on and resolve complex calls or tasks
  • Prepare daily status reports to both internal and external stakeholders
  • Provide excellent support and timely service.
Requirements
  • Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses
  • Good attitude with the willingness to learn and work in a team
  • Experience in leading EUC projects is an added advantage
  • Strong problem-solving skills
  • Excellent client-facing skills with professional presence and excellent communication skills
  • Able to commit for 5.5 days work week
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
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