Service Now Developer

1 week ago


Singapur, Singapore OX Consultancy Pte. Ltd Full time

Key Responsibilities

  • Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.
  • Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.
  • Implement and promote the CSDM framework to standardize and enhance service management practices.
  • Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
  • Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.
  • Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.
  • Identify opportunities for process improvement and automation within ServiceNow.
  • Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.
Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
  • Strong understanding of ITIL processes and frameworks.
  • ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
  • Ability to manage multiple projects simultaneously and meet deadlines.
Preferred Skills
  • Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.
  • Knowledge of integration strategies with other ITSM tools and systems.
  • Familiarity with scripting languages (e.g., Java) and ServiceNow development best practices.
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