Service Now Business Analyst

3 days ago

Singapur, Singapore ACCA Careers Full time

Overview

Join to apply for the Service Now Business Analyst role at ACCA Careers

Responsibilities
  • Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow ITSM and CSM implementations.
  • Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs.
  • Facilitate workshops and stakeholder meetings to identify process improvement opportunities.
  • Support ServiceNow configuration and customization in partnership with technical teams.
  • Conduct gap analysis and assess existing ServiceNow capabilities vs. client needs.
  • Collaborate with QA teams to define test scenarios and validate functionality.
  • Participate in UAT sessions and support go-live activities and post-deployment support.
  • Monitor ServiceNow performance and usage, identify enhancement opportunities, and contribute to roadmap planning.
  • Stay up to date with new features and capabilities in the ServiceNow platform.
Qualifications
  • 2-5 years of experience as a ServiceNow projects business analyst.
  • Strong knowledge of ServiceNow ITSM (Incident, Problem, Change, Request, CMDB, etc.).
  • Hands-on understanding of ServiceNow CSM (case management, knowledge base, SLAs, customer portals).
  • Experience with Agile/Scrum delivery methodologies.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Experience working with global and cross-functional teams.
  • Bachelor's degree in Computer Science, Information Systems, Business, or related field.
About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people\'s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We\'re proud to be consistently recognized as one of the World\'s Best Workplaces. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Research, Analyst, and Information Technology
Industries
  • Accounting

Referrals increase your chances of interviewing at ACCA Careers by 2x

Get notified about new Business Analyst jobs in Singapore, Singapore.

#J-18808-Ljbffr

  • Functional Business analyst

    3 days ago

    Singapur, Singapore Epergne Solutions Full time

    Join to apply for the Functional Business Analyst role at Epergne Solutions . This is a long-term contract position, preferably for someone with experience in the banking sector, particularly in Regulatory and Compliance areas. Job Details Seniority level: Entry level Employment type: Full-time Job function: Research, Analyst, and Information...

  • Salesforce Business Analyst

    3 days ago

    Singapur, Singapore Airswift Full time

    A leader in Shipping and Logistics company is currently expanding and looking for highly qualified candidates for the Salesforce Business Analyst position based in Singapore. Job Responsibilities: Champion the product vision and roadmap for Salesforce, aligning enhancements with strategic goals and user needs. Collaborate with business stakeholders,...

  • Business Analyst

    3 days ago

    Singapur, Singapore Salt Full time

    Overview Join to apply for the Business Analyst (Application) role at . The role will start as a direct contracting position with the potential to be converted or extended. Responsibilities The business is modernizing applications built on Java or .Net. You will: Work with stakeholders to gather requirements based on the change required Perform impact...

  • Business Analyst, Advanced Operations Solutions

    3 days ago

    Singapur, Singapore AIA Singapore Full time

    Business Analyst, Advanced Operations Solutions (Systems) Business Analyst, Advanced Operations Solutions (Systems) At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we...

  • Associate Business Analyst

    3 days ago

    Singapur, Singapore NTT DATA, Inc. Full time

    Associate Business Analyst / Quality Analyst Engineer Join to apply for the Associate Business Analyst / Quality Analyst Engineer role at NTT DATA, Inc. Associate Business Analyst / Quality Analyst Engineer Join to apply for the Associate Business Analyst / Quality Analyst Engineer role at NTT DATA, Inc. Make an impact with NTT DATAJoin a company that is...

  • Business Analyst/ PMO

    3 days ago

    Singapur, Singapore ABeam Consulting Southeast Asia (SEA) Full time

    Business Analyst/ PMO (Business Continuity Management) Business Analyst/ PMO (Business Continuity Management) About Us:From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia,...

  • Business Strategy Analyst

    3 days ago

    Singapur, Singapore SOL-X Pte. Ltd. Full time

    We're looking for a Business Analyst (Strategy) to join our growing team. This role is perfect for an analytical and strategic thinker who thrives in a fast-paced, tech-driven environment. Key Responsibilities Financial Modelling : Build and refine financial models for revenue, profitability, and valuation. Market Research : Analyze industry trends,...

  • Business Analyst

    3 days ago

    Singapur, Singapore Xtremax Full time

    Get AI-powered advice on this job and more exclusive features. About The RoleWe're looking for a driven and detail-oriented About The RoleWe're looking for a driven and detail-oriented Business Analyst to be part of our team. You will be assigned to a Singapore Government project, where you'll work directly with stakeholders to shape digital solutions that...

  • " 44517" Business Analyst

    3 days ago

    Singapur, Singapore Half The Sky Asia Pte Ltd Full time

    44517 - Business Analyst - Risk & Compliance Are you an experienced business analyst seeking a new opportunity in Singapore? Cognizant is hiring a full-time Business Analyst specializing in Risk & Compliance, offering an attractive salary and benefits package. As a Business Analyst, your role will involve working on clients' business IT initiatives. In your...

  • Operations Analyst, Reconciliation Services

    3 days ago

    Singapur, Singapore TD Full time

    Operations Analyst, Reconciliation Services Join to apply for the Operations Analyst, Reconciliation Services role at TD Operations Analyst, Reconciliation Services Join to apply for the Operations Analyst, Reconciliation Services role at TD Pay DetailsWe’re committed to providing fair and equitable compensation to all our colleagues. As a candidate,...