MS CRM Business Analyst/System Analyst

3 weeks ago


Singapur, Singapore Unison Consulting Pte Ltd Full time
Job Responsibilities
  • System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
  • Experience in implementing D365 with Banking clients (Service & Sales modules).
  • Strong Functional experience with Sales & Service Modules of D365.
  • Experience in guiding users on the best possible solutions, advising them on menus and screens - final outcome, etc.
  • Experience in CRM modules for Sales and Service modules.
  • Hands-on experience in the configuration of Microsoft Dynamics CRM.
  • Experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain.
  • Experience in business requirements gathering, reviewing functional specifications, and technical design documents.
  • Exposure in interacting with multiple teams (functional and technical).
  • Experience in aligning specifications from multiple systems and interfaces (middleware, core system, and CRM).
  • Experience in issues management (prioritization and assignment to the rightful team).
  • Experienced in mapping business processes and writing user stories and requirement specifications.
  • Experienced in managing multiple system deployment projects as a Business Analyst.
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