Rates- Trade Floor Application Support

Step into your next role as a key member of the Barclays Group Technology Service Management (GTSM) team. As a Rates - Trade Floor App Support – Analyst level , your role will be primarily to ensure the smooth operation of the trading desk and be responsible for trading applications and market access. You will support Fixed Income Rates Trading, provide level two support, and liaise with traders and technology teams regarding Rates, Pricing, streaming applications, and Algorithmic Electronic Trading matters. In this role, you will be embedded within the front office, providing real-time technical support for trading applications used in Fixed Income Rates Trading. You’ll act as the second line of defense for system issues, ensuring minimal disruption to trading activities and maintaining high availability of mission-critical platforms.

Key Responsibilities

• Provide hands-on support for trading applications used by Fixed Income, Equities, FX, and Derivatives desks
• Monitor system performance and proactively resolve issues before they impact trading
• Collaborate with traders, developers, and infrastructure teams to troubleshoot and escalate incidents
• Manage application deployments, configuration changes, and environment upgrades
• Maintain runbooks, documentation, and knowledge bases for supported systems
• Participate in incident management and post-mortem analysis to drive continuous improvement
• Ensure compliance with operational risk and regulatory requirements

To be successful in the role, you must have

Essential skills/Basic Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field
• Minimum 6 years of experience in application support within a financial services or trading environment
• Strong understanding of trade lifecycle and front-office workflows
• Proficiency in scripting (Python, Shell, or PowerShell) and SQL
• Familiarity with market data feeds, FIX protocol, and messaging systems (e.g., Kafka, MQ, Solace)
• Experience with Linux/windows systems and basic networking concepts
• Strong understanding and knowledge of support tools – e.g., monitoring (Geneos ITRS, Nagios), scheduling (Autosys, IWS), and service management (ServiceNow)

Desired skills/Preferred Qualifications

• Exposure to vendor platforms like Bloomberg/Reuters, Broadway/Tradeweb
• Knowledge of DevOps tools (e.g., Jenkins, Git, Ansible)
• Strong communication skills and ability to work under pressure in a fast-paced environment

This role is based in Singapore.

You may be assessed on key skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or require sponsorship, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important to ensure you are working on the correct visa at all times. Failure to disclose your visa status or Legal Right to Work may result in withdrawal of your application or employment offer.

Purpose of the role

To provide frontline support and useful resources to departments and colleagues across the bank with everyday IT problems, issues, and requests.

Accountabilities

• Provision of high-quality support and problem-solving capabilities through various communication channels to resolve specific technology issues related to products and applications, ensuring relevant stakeholders are updated on progress.
• Development of reports and dashboards to visualize and communicate key findings and recommendations for improvement to team leads and stakeholders.
• Management of user requests including password resets, software installations, access provisioning, and equipment troubleshooting.
• Collection and maintenance of incidents, requests, and resolutions to identify trends, common issues, and track service metrics.
• Maintenance of a knowledge base containing documentation of resolved cases for future reference and self-service opportunities.
• Execution of assessments to establish the severity and urgency of reported issues to support prioritization.
• Development and provision of user training on applications, systems, and equipment to enhance experience and self-sufficiency.

Analyst Expectations

• Perform activities in a timely manner and to a high standard, driving continuous improvement.
• Require in-depth technical knowledge and experience in the assigned area of expertise.
• Thorough understanding of principles within the area of expertise.
• Lead and support team development, guiding and supporting professional growth, and coordinating resources.
• Demonstrate leadership behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others.
• For individual contributors, develop technical expertise and act as advisors.
• Impact related teams within the area and partner with other functions.
• Take responsibility for operational processing and activities, escalate policy breaches, and embed new policies for risk mitigation.
• Advise and influence decision-making within own expertise area.
• Manage risk and strengthen controls, ensuring compliance with rules, regulations, and codes of conduct.
• Understand how own sub-function integrates with the organization and contribute to organizational objectives.
• Make evaluative judgments based on factual analysis, paying attention to detail.
• Resolve problems by applying technical experience and guidance from precedents.
• Guide and persuade team members, communicate complex information, and build stakeholder networks.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset: Empower, Challenge, and Drive.

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