![NTU (Nanyang Technology University- Main Office-HR)](https://media.trabajo.org/img/noimg.jpg)
Assistant Manager, Service Innovation and Excellence
4 weeks ago
OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.
ResponsibilitiesOversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.Develop and execute change communication plans for new services.Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.
RequirementsA recognized degree in any discipline.At least 3 years of experience in library related work.Experience in operations, customer service or communications role in academic libraries or large libraries.Experience in executing innovation-driven or process improvements projects.Experience in developing communication plans or stakeholder management in education industry.Service-oriented mindset with focus on customer service.Strong communication skills in customer interactions, presentation to stakeholders and training delivery.Organized and detail-oriented with ability to analyze processes and identify areas for improvements.Experience in Project Management experience will be an advantage.Able to work independently and collaboratively in a team.Able to adapt and thrive in rapidly changing, complex and ambiguous environments.
Hiring Institution: NTU
-
Assistant Manager, Service Innovation and Excellence
2 months ago
Singapur, Singapore Nanyang Technological University Full timeThe Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects,...
-
Singapur, Singapore Nanyang Technological University Full timeThe Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects,...
-
Senior Library Executive, Service Innovation
4 weeks ago
Singapur, Singapore Nanyang Technological University Full timeThe Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community. OIKLS seeks a service-oriented, innovative and enthusiastic Senior Executive (Library Service Innovation & Excellence) to support the team in service excellence...
-
Senior Library Executive, Service Innovation
4 weeks ago
Singapur, Singapore Nanyang Technological University Full timeThe Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community. OIKLS seeks a service-oriented, innovative and enthusiastic Senior Executive (Library Service Innovation & Excellence) to support the team in service excellence...
-
Senior Library Executive, Service Innovation
4 weeks ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community. OIKLS seeks a service-oriented, innovative and enthusiastic Senior Executive (Library Service Innovation & Excellence) to support the team in service excellence...
-
Senior Library Executive, Service Innovation
4 weeks ago
Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community. OIKLS seeks a service-oriented, innovative and enthusiastic Senior Executive (Library Service Innovation & Excellence) to support the team in service excellence...
-
Assistant Manager, Organisation Excellence
3 months ago
Singapur, Singapore GovTech Singapore Full timeJoin the team and lead the change in Organisational Excellence and Innovation! We are looking for a dynamic member to join our family as an Assistant Manager of Organisation Excellence to drive excellence within the organisation by enabling the effective operation of its organisational goals, through Strategic Data Management, Enterprise Risk Management,...
-
Assistant Manager, Organisation Excellence
4 weeks ago
Singapur, Singapore Careers@Gov Full timeJoin the team and lead the change in Organisational Excellence and Innovation! We are looking for a dynamic member to join our family as an Assistant Manager of Organisation Excellence to drive excellence within the organisation by enabling the effective operation of its organisational goals, through Strategic Data Management, Enterprise Risk Management,...
-
Assistant Manager, Organisation Excellence
3 months ago
Singapur, Singapore Careers@Gov Full timeJoin the team and lead the change in Organisational Excellence and Innovation!We are looking for a dynamic member to join our family as an Assistant Manager of Organisation Excellence to drive excellence within the organisation by enabling the effective operation of its organisational goals, through Strategic Data Management, Enterprise Risk Management,...
-
Assistant Manager, Organisation Excellence
4 weeks ago
Singapur, Singapore Careers@Gov Full timeJoin the team and lead the change in Organisational Excellence and Innovation! We are looking for a dynamic member to join our family as an Assistant Manager of Organisation Excellence to drive excellence within the organisation by enabling the effective operation of its organisational goals, through Strategic Data Management, Enterprise Risk Management,...
-
Field Service Engineer
2 weeks ago
Singapur, Singapore Onto Innovation Full timeAbout Onto Innovation:Onto Innovation is a leading company in the field of process control, offering a wide range of cutting-edge technologies such as 3D metrology for chips, defect inspection, factory analytics, and semiconductor packaging lithography. We aim to assist our customers in resolving their toughest challenges related to yield, device...
-
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeWe are looking for an enthusiastic senior technology consultant who is passionate with crafting innovative solutions to provide customers new capabilities for improved business outcomes. The responsibilities include working closely with customers to conduct user requirement gathering, define business and system requirement. Applying solutions expertise to...
-
Singapur, Singapore FUJIFILM Business Innovation Singapore Full timeWe are looking for an enthusiastic senior technology consultant who is passionate with crafting innovative solutions to provide customers new capabilities for improved business outcomes. The responsibilities include working closely with customers to conduct user requirement gathering, define business and system requirement. Applying solutions expertise to...
-
Field Service Engineer
4 weeks ago
Singapur, Singapore Onto Innovation Full timeOnto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for...
-
Field Service Engineer
4 weeks ago
Singapur, Singapore Onto Innovation Full timeOnto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for...
-
Executive Assistant
3 months ago
Singapur, Singapore Xora Innovation Full timeABOUT XORA INNOVATION Xora Innovation, a wholly owned subsidiary of Temasek, invests in disruptive, world-changing ventures forged by ambitious founders and powered by compelling scientific breakthroughs. Headquartered in Singapore, Xora is an early-stage deep tech investing platform of Temasek. We are looking for individuals with creativity, intellect,...
-
Supervisor/Assistant Manager
2 weeks ago
Singapur, Singapore EXCELLENCE SINGAPORE ADVISORY PTE. LTD. Full timeRoles & ResponsibilitiesManage full set of accounts for SMEs clientsSupervise junior team members and assist the Manager in meeting deadlinesCollaborate with the Manager to enhance systems and streamline processesPrepare tax computations, GST computations, and financial statementsInteract with clients and support junior team membersCoordinate with external...
-
Supervisor/Assistant Manager
4 weeks ago
Singapur, Singapore EXCELLENCE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & Responsibilities Responsible for full set of accounts for SMEs clients. Supervise junior team members and provide assistance to the Manager to ensure that the required filings and submissions are done within the stipulated timeline (Supervisor/AM) Work with the Manager in identifying areas where SOP and the system...
-
Supervisor/Assistant Manager
4 weeks ago
Singapur, Singapore EXCELLENCE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & Responsibilities Responsible for full set of accounts for SMEs clients. Supervise junior team members and provide assistance to the Manager to ensure that the required filings and submissions are done within the stipulated timeline (Supervisor/AM) Work with the Manager in identifying areas where SOP and the system...
-
Senior Manager, Engineering Excellence
4 weeks ago
Singapur, Singapore SINGAPORE PROFESSIONALS' AND EXECUTIVES' CO-OPERATIVE LTD Full timeRoles & ResponsibilitiesJob ScopeLead and represent the engineering excellence team to promote and initiate new and enhance existing collaborations on engineering excellence standards, programmes, activities and events with local and overseas partnersWork with local and foreign stakeholders to drive engineering excellence initiatives through innovation...