Guest Relation Executive

3 weeks ago

Singapur, Singapore RAFFLES SENTOSA SINGAPORE Full time

Overview

The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence.

What you will be doing
  • Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets.
  • Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience.
  • Address guests’ needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience.
  • Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation.
  • Monitor guests’ satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience.
  • Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings.
  • Recognize repeat guests and take note of their preferences to create a personalized service experience.
  • Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations.
  • Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery.
  • Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
  • Relay any guest feedback to the management team for continuous improvement in service delivery.
  • Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff.
  • Ensure that all dining areas are clean, well-organized, and prepared for guests.
  • Assist with reservations, guest seating, and managing table assignments, especially during peak service times.
  • Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
  • Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
  • Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience.
Your experience and skills include
  • Excellent verbal communication skills
  • A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs.
  • Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction.
  • Meticulous attention to detail, particularly in ensuring guests’ preferences and special requests are properly noted and followed.
  • Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service.
  • At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.
  • Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests.
  • Ability to manage multiple tasks and priorities in a busy environment while ensuring top-notch guest service.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry.
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