Guest Relations Executive

5 days ago


Singapur, Singapore Gaia Lifestyle Holdings Pte Ltd Full time
Guest Relations Executive - Chinese Cuisine Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by an award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station.

Job Responsibilities

  • Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service.
  • Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently.
  • Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant.
  • Make reservations via phone or email and promptly respond to guest inquiries.
  • Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service.
  • Maintain guest profiles and history, noting special occasions and requests.
  • Escort guests to their table and provide recommendations and information proactively.
  • Upsell special promotions and events to guests.
  • Adhere to the compliance of sanitation and safety regulations.

Job Requirements

  • 1 year of relevant experience.
  • Well-groomed, clean, and professional appearance.
  • Strong customer service skills with a passion for creating memorable experiences.
  • Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays.

Seniority Level: Associate

Employment Type: Full-time

Job Function: Customer Service

Industries: Food and Beverage Services

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