IT Service Desk Engineer

1 week ago


Singapur, Singapore Alphaeus Pte Ltd Full time

Location: Central Working Hours: 12-hour rotating Day/ Night Shift (2 days work, 2 days off) Job Highlights First-level IT support via phone & email Rotating shift schedule (2 days on, 2 days off) Competitive salary with shift allowances Stable 1-year renewable contract Join a well-established IT environment Responsibilities Provide First Call Resolution (FCR) support through phone and email Respond promptly to incoming support requests Perform Level 1 troubleshooting and elevate issues as needed Track, manage, and update users on incident status Maintain case ownership from start to closure Record accurate and detailed incident reports Prioritise and classify incidents effectively Alert Team Lead on unusual incident trends or spikes Requirements Minimum Nitec in IT or related discipline At least 1 year of experience in Service Desk, Desktop Support, or End-User IT Support Familiar with: Windows OS, Active Directory (user account management), Microsoft Outlook, Mobile device troubleshooting Strong communication, customer service, and problem-solving skills #J-18808-Ljbffr


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