IT Service Desk Engineer

3 days ago

Singapur, Singapore THATZ INTERNATIONAL PTE LTD Full time

Join Our Team at Thatz International Pte Ltd Are you ready to embrace the new opportunities in the ever‑evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our next‑generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you CORE VALUES Integrity System Consistency Forward Looking Humanity Environmental Friendly IT Service Desk Engineer Work Location: Downtown, Singapore Job Type: 3 Years Contract, subject to renewal About the Role: This role bridges frontline user support and backend operations, ensuring smooth onboarding, day‑to‑day troubleshooting, and offboarding processes. The ideal candidate is technically skilled, user‑focused, and able to present themselves confidently when engaging with end users. Primary Responsibilities: 1) User Support: Provide timely technical support for hardware, software, and network‑related issues via ServiceNow. Troubleshoot and resolve issues with M365 applications, GlobalProtect VPN, and standard end‑user devices. Support mobile devices (iPhone and iPad troubleshooting). Escalate unresolved issues to higher‑level support teams when necessary. 2) Onboarding & Offboarding: Set up and configure laptops, user accounts, and access rights for new hires. Conduct onboarding presentations and training sessions for new employees. Manage offboarding process: asset return verification, inventory checks, and reporting of damages. 3) Backend & Infrastructure Support: Perform system cloning, laptop preparation, and basic backend configuration. Conduct basic network troubleshooting (connectivity, VPN, Wi‑Fi issues). Maintain asset inventory and ensure accurate documentation. Job Requirements: Higher Nitec or Diploma in IT, Computer Science, Information Technology, or related field. 2–3 years of IT helpdesk or technical support experience. Hands‑on experience with ServiceNow, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and GlobalProtect VPN. Experience with laptop imaging, cloning, and configuration. Basic understanding of networking concepts and troubleshooting. Familiarity with iPhone/iPad troubleshooting is a plus. Strong customer service orientation with excellent communication skills. Professional, presentable, and confident in delivering user‑facing presentations. Detail‑oriented and responsible in handling IT assets and inventory. Ability to multitask and manage priorities in a fast‑paced environment. Proactive problem‑solver and collaborative team player. ITIL Foundation certification is a plus. Microsoft or networking certifications is a plus. How to Apply: Ready to join Thatz? You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. Simply sign up and submit your application at or send your resume to Shortlisted candidates will be contacted. Equal Opportunity Employer: We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic. Data Protection: Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act. #J-18808-Ljbffr

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