Retail Training Project Manager

Overview Join to apply for the Retail Training Project Manager role at CXG . We are growing We are currently looking to hire a Training Project Manager for our Academy in Singapore . What you will be doing: You will join a dynamic and fast-paced environment and work closely with the Academy team to handle our company's ongoing projects. You will be working with your team members to ensure that all project requirements, deadlines, and schedules are on track. Key Responsibilities Client: Responsible for maintaining and developing a portfolio (luxury brands) by understanding their current situation and challenges, translating these objectives into internal solutions and coordinating with multiple teams within CXG and external consultants to ensure timely and high-quality deliverables Build professional image and maintain good relationships with key customers Identify key contacts at potential client companies to establish and foster relationships Resolve customer complaints quickly and efficiently Provide excellent service to maintain a positive reputation for the business Ability to sustain the business by finding new training solutions Collect client feedback and their experience on the project Consultant/trainer: Building extending relationships with associate consultants; provide support and care to associate consultants during project; communicate regularly with associate consultants for latest practices and relationship maintenance Manage vendors: Sourcing vendors to accomplish different client needs; compare and negotiate quotations with service vendors; manage financial transactions under service agreement; supervise task progress and work quality of service vendors Manage projects: Lead client meetings to communicate and diagnose client needs; confirm with client the objectives and planned benefits of the project; define the scope of the project and, if not already in place, the delivery strategy through proposal; create an effective organization for the project including all key roles and responsibilities; plan the project with timetable, milestones, and management processes; develop financial and budget controls; lead the team in all phases; ensure risks are understood and mitigated; organize internal preparation meetings; communicate effectively with and manage stakeholders; regularly assess progress and monitor costs and budget performance; liaise and negotiate with internal or external parties to ensure best OPM of the project; ensure issues are managed timely; develop recovery plans; deliver engaging presentations for the client to maintain and develop the relationship Requirements What you will bring along: University Degree in Management, Business, Marketing or Communication; Master’s Degree preferred Minimum 2-3 years' experience in account management in B2B related to brand communication, research, consulting, preferably in a retail environment, hospitality environment, training or market research industry Local language and excellent English level Project management skills People skills for multicultural environment Knowledge of the luxury industry Can work under pressure Human relationship skills Communication skills Negotiation skills Good command of Microsoft Office to conduct research findings and build top-notch presentations Presentation skills (Ability to present in front of top management) Key competences: Rigorous organization and ability to multitask; ability to work under pressure and to manage stress; time management; interpersonal skills; leadership; consulting skills; analytical aptitude; ability to see the "big picture"; attention to detail; customer-service orientation; integrity; reliability; initiative If you have what we are looking for, please attach your updated resume with your contact details. We will get in touch if your profile fits the requirements to discuss the role in more detail and potential next steps. To know more about us, please visit our website: Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr