
Assistant Manager Outsource Human Resources
1 week ago
The Assistant Manager – Outsourced Human Resources is responsible for managing end-to-end HR functions on behalf of client organizations. This role involves delivering high-quality HR services including payroll, recruitment, employee relations, compliance, performance management, and HR administration. The role also includes supervising a small team and ensuring service-level agreements (SLAs) and client expectations are met.
Job Description:
- Business partnering with clients in full spectrum of HR & administrative functions in an outsource environment
- Delivering comprehensive HR policies, procedures and associated documents in keeping abreast with statutory changes and ensure full compliance with local legislations
- Facilitating application process in the submission for employment-related passes for all clients
- Administering daily HR operational matters and overseeing full set of payroll and statutory submission
- Providing advisory to clients and their employees on all MOM/CPF/IRAS matters
- Providing guidance and support to the operations team to ensure quality and timely delivery of services to all clients
- Managing and building relationships with the clients to meet and exceed the customers' expectation through a high level of service
- Supporting the Group Head to create and implement strategies designed to grow the business and standardizing operating procedures in delivery of services
- Ad-hoc duties and projects as assigned by Group Head or the Management to achieve the goals of the business unit.
Requirements:
- 4–6 years of experience in HR, with at least 1–2 years in an outsourced or consultancy environment.
- Experience in start-up companies would be a plus point.
- Exposure to HR operations, payroll processing, and labor compliance.
- Strong understanding of HR practices and local labor laws.
- Excellent client-facing and communication skills.
- Ability to manage multiple client accounts and prioritize tasks.
- Proficiency in HR software (e.g., SAP, Workday, Oracle HCM, Zoho People).
- Problem-solving, attention to detail, and time management.
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