Customer Success Engineer

4 weeks ago


Singapore Ailytics Full time

2 days ago Be among the first 25 applicants

Customer Success Engineer (Singapore / APAC)

Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters

As aCustomer Success Engineer, you'll be a main technical point of contact for our clients. You'll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

Please note:

We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate's PowerX program .

This role is based in our Singapore office and will support clients based in Singapore and potentially within the APAC region. Within Singapore, this role may require periodic travel and transporting of materials to client sites. Due to the nature of the role, we are ideally looking for someone with a Singapore driving license.

What You Will Be Doing

  • You'll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
  • Lead implementation and integration of our video analytics solutions into our customers' workflows and systems.
  • Travel to customer sites for implementations as needed.
  • Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
  • Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
  • Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
  • Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
  • Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

  • A Singapore driving license.
  • Demonstrated success in a customer success or technical account management role.
  • Prior experience in software development and/or technical support.
  • Excellent communication skills, a customer-first mentality, and a high dose of empathy.
  • Experience with project management software (such as Jira, Confluence), and customer success metrics.
  • Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
  • A self-starter and someone with a growth mindset.

Why Work At Ailytics?

  • This is an opportunity to create lasting impact and explore the intersection of AI and safety.
  • We're a start-up that's still in its early stages. If you're looking for an environment where you can really make an impact, this is it.
  • We value strong standards, high transparency, and low egos. Let us know if this sounds like you
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology and Consulting
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Ailytics by 2x

Get notified about new Customer Success Engineer jobs in Singapore, Singapore .

Customer Success Technical Engineer - APAC

Plentong Baru, Johore, Malaysia 1 month ago

Customer Success Manager/ Account Manager 202508 Customer Success Engineer, Data Centre #catalystWSP Customer Success Manager, Demand GCR (f/m/d) Sr Customer Success Manager - Identity Security - APAC Product Operation Specialist - Search Quality Onboarding Customer Success Manager - APJ (Singapore based) Join Robin AI's Talent Pool (London, New York, Singapore) Didn't find the job that you're looking for?

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Singapore Databricks Full time

    At Databricks, we work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. Customer Success Engineers at Databricks serve as the trusted technical advisors for our customers. They create value, offer advice, and grow accounts. A Customer Success Engineer will lead...


  • Singapore HashiCorp Full time

    Join to apply for the Customer Success Engineer role at HashiCorp Join to apply for the Customer Success Engineer role at HashiCorp About The TeamAs a Customer Success Engineer (CSE) at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance...


  • Singapore Ailytics Pte. Ltd. Full time $80,000 - $120,000 per year

    Customer Success Engineer / Technical Account ManagerHere at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than...


  • Singapore Hashicorp Full time

    **About the team**: **What you’ll do (responsibilities)**: Through continuous engagement, Customer Success Engineers help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers...


  • Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-18989 **Contact** Joyce Chia- **Contact phone** - 65 6692 9341 - **Posted** 10 minutes ago - Leading Cyber Security Software Vendor - APJ coverage - Attractive Remuneration Package Our client is a leading provider of cyber security solutions...


  • Singapore Ververica | Original creators of Apache Flink® Full time

    Customer Success Technical Engineer - APAC Customer Success Technical Engineer - APAC 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. As a Customer Success Technical Engineer, you'll ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine)....


  • Singapore ELITEZ & ASSOCIATES PTE. LTD. Full time

    **We are hiring! **The successful imcumbent**: Customer Success Engineer (CSE) provides technical support and ensures the success of our client's post-implementation. He/She is an authority on company's product architecture in its entirety, showcasing individual expertise in software and adept knowledge of its integration with hardware. Acting as the Single...


  • Singapore Cribl Full time

    We are a remote-first company that values collaboration, curiosity, and a customer-first mindset. We empower our employees to do their best work, wherever they are. As the data engine for IT and Security, Cribl solves the most demanding data needs for many of the biggest names in the industry. Ready to do the best work of your career? Join the herd and...


  • Singapore Cribl Full time

    We are a remote-first company that values collaboration, curiosity, and a customer-first mindset. We empower our employees to do their best work, wherever they are. As the data engine for IT and Security, Cribl solves the most demanding data needs for many of the biggest names in the industry. Ready to do the best work of your career? Join the herd and...


  • Singapore KRUNCHER PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Remote (EMEA or APAC time zones)Team: Customer Success / Solutions • Reports to: CTOAbout KruncherKruncher transforms how venture capital and private equity firms operate by combining a smart, investor-grade CRM with deep AI analysis. We automate workflows and generate high-confidence insights by integrating with 20+...