Customer Success Engineer

7 days ago

Singapore Ailytics Full time

2 days ago Be among the first 25 applicants

Customer Success Engineer (Singapore / APAC)

Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters

As aCustomer Success Engineer, you'll be a main technical point of contact for our clients. You'll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

Please note:

We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate's PowerX program .

This role is based in our Singapore office and will support clients based in Singapore and potentially within the APAC region. Within Singapore, this role may require periodic travel and transporting of materials to client sites. Due to the nature of the role, we are ideally looking for someone with a Singapore driving license.

What You Will Be Doing

  • You'll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
  • Lead implementation and integration of our video analytics solutions into our customers' workflows and systems.
  • Travel to customer sites for implementations as needed.
  • Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
  • Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
  • Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
  • Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
  • Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

  • A Singapore driving license.
  • Demonstrated success in a customer success or technical account management role.
  • Prior experience in software development and/or technical support.
  • Excellent communication skills, a customer-first mentality, and a high dose of empathy.
  • Experience with project management software (such as Jira, Confluence), and customer success metrics.
  • Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
  • A self-starter and someone with a growth mindset.

Why Work At Ailytics?

  • This is an opportunity to create lasting impact and explore the intersection of AI and safety.
  • We're a start-up that's still in its early stages. If you're looking for an environment where you can really make an impact, this is it.
  • We value strong standards, high transparency, and low egos. Let us know if this sounds like you
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology and Consulting
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Ailytics by 2x

Get notified about new Customer Success Engineer jobs in Singapore, Singapore .

Customer Success Technical Engineer - APAC

Plentong Baru, Johore, Malaysia 1 month ago

Customer Success Manager/ Account Manager 202508 Customer Success Engineer, Data Centre #catalystWSP Customer Success Manager, Demand GCR (f/m/d) Sr Customer Success Manager - Identity Security - APAC Product Operation Specialist - Search Quality Onboarding Customer Success Manager - APJ (Singapore based) Join Robin AI's Talent Pool (London, New York, Singapore) Didn't find the job that you're looking for?

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Success Engineer

    7 days ago

    Singapore Databricks Full time

    At Databricks, we work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. Customer Success Engineers at Databricks serve as the trusted technical advisors for our customers. They create value, offer advice, and grow accounts. A Customer Success Engineer will lead...

  • Customer Success Engineer

    7 days ago

    Singapore HashiCorp Full time

    Join to apply for the Customer Success Engineer role at HashiCorp Join to apply for the Customer Success Engineer role at HashiCorp About The TeamAs a Customer Success Engineer (CSE) at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance...

  • Customer Success Engineer

    2 weeks ago

    Singapore Ailytics Full time

    Customer Success Engineer (Singapore / APAC)Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300...

  • Customer Success Engineer

    6 days ago

    Singapore DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD. Full time

    At Databricks, we work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. Customer Success Engineers at Databricks serve as the trusted technical advisors for our customers. They create value, offer advice, and grow accounts. A Customer Success Engineer will lead...

  • Customer Success Engineer

    4 weeks ago

    Singapore Ailytics Full time

    2 days ago Be among the first 25 applicants Customer Success Engineer/Technical Account Manager Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently...

  • Customer Success Engineer

    2 days ago

    Singapore Ailytics Full time

    2 days ago Be among the first 25 applicants Customer Success Engineer (Singapore / APAC)Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all...

  • Customer Success Engineer

    4 weeks ago

    Singapore AILYTICS PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Success Engineer/Technical Account ManagerHere at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the...

  • Customer Success Engineer

    6 days ago

    Singapore Datasearch Consulting Full time

    Attractive Salary + Bonus- Full-time / Singapore- Business Analyst / Consulting- Singapore **Summary**: - An exciting technology company specialize in data automation solutions - Opportunity to grow and learn on the latest technologies in the fintech space - Amazing compensation package and benefits An exciting technology company specializing in a no code...

  • Customer Success Engineer

    4 days ago

    Singapore Twitch Full time

    **About Us**: Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate,...

  • Customer Success Engineer

    2 weeks ago

    Singapore HashiCorp, Inc. Full time

    As a Customer Success Engineer (CSE) at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp. What you'll do (responsibilities)Through continuous engagement, Customer Success...