Customer Service Executive

5 days ago


Singapur, Singapore Ascenda Full time
Customer Service Executive (2 months contract)

Join to apply for the Customer Service Executive (2 months contract) role at Ascenda .

We’re looking for a customer service-driven individual who is keen to work and learn in a fast-paced environment. This is a part-time position for a duration of 2 months.

Working Period: November - December 2024

Working timezone: Australian Eastern Standard Time

In This Role You Will Be Expected To
  • Answer customer queries by phone and email with focus on first contact resolution
  • Provide accurate and complete information to customers by following the right processes
  • Manage and resolve customer complaints
  • Willing to go the extra mile to help customers
What We Are Looking For
  • Minimum Diploma holder
  • Minimum 2 years’ experience working in a call center, handling inbound calls and emails
  • Previous experience with the airline, hotel, or loyalty/rewards industry is a great advantage
  • Prior experience and willingness to work following Australian Eastern Standard Time
  • Enthusiastic, resilient, adaptable, and keen to work in a fast-paced environment
  • Self-motivated and able to work unsupervised
  • Positive attitude and can-do mindset
  • Strong communication and interpersonal skills
  • Excellent English communication skills
  • Strong cross-cultural awareness
  • Prior exposure to a web-driven environment
What We Offer
  • Competitive salary
  • Flexible & comfortable working environment
  • Diverse and friendly working culture
About Ascenda

Ascenda is a global provider of innovative loyalty solutions, operating premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address key challenges faced by global brands today.

Committed to making loyalty simple, Ascenda’s solutions are easy to manage, quick to deploy, and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions like the TransferConnect currency network and redemption options, Ascenda is dedicated to enhancing loyalty experiences.

Ascenda is an equal-opportunity employer committed to diversity and inclusion. Only shortlisted candidates will be contacted for interviews.

Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

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