service crew leader

2 weeks ago

Singapore THE DINE PTE. LTD. Full time

THE DINE PTE LTD (BACOS)

· Working Days: 6 days

· Working Hours : 1030am - 1030pm (2 hrs break in between)

· Location: Little india (Tekka)

· PR and Singaporean only

Company Overview
We are seeking a highly experienced and disciplined individual to join our team as a Service Crew Leader. This role demands exceptional commitment, proven leadership in F&B operations, and the ability to manage service standards at the highest level.

Key Responsibilities:
  • Lead and supervise service crew to ensure 100% compliance with SOPs at all times.
  • Handle customer complaints independently and resolve .
  • Train new staff and ensure they reach operational readiness within 3 days .
  • Perform daily opening and closing, including inventory counts, cash reconciliation, and housekeeping checks .
  • Maintain zero tolerance for service lapses, hygiene non-compliance, and staff misconduct .
  • Report directly to management with daily written reports on operations, sales, and manpower performance.
Requirements (Strictly Mandatory):
  • Minimum 10 years' proven supervisory experience in the F&B industry .
  • Diploma/Degree in Hospitality Management or equivalent professional certification .
  • NEA Food Hygiene Certificate (WSQ) – .
  • Able to work weekends, public holidays, split shifts, and extended hours without exception .
  • Strong knowledge of labour law, food safety regulations, and MOM requirements .
  • Physically fit to stand long hours .
  • Excellent written and verbal communication skills in English + 2 additional languages .
  • Proven track record of managing teams of at least 5 staff in a fast-paced environment.
Additional Notes:
  • Only candidates meeting all requirements will be considered.
  • This is a full-time, highly demanding leadership role .
  • Shortlisted candidates must undergo a 3-stage interview and practical assessment .
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