Senior Technical Support Engineer

4 days ago

Singapur, Singapore Binance Full time
Senior Technical Support Engineer (API Trading)

Crypto Jobs

Job Description Job Title: Senior Technical Support Engineer (API Trading)

Location: Singapore (Remote; flexible across LATAM/EU/MENA/APAC regions)

About Binance

Binance is the world’s largest cryptocurrency exchange and a leader in the blockchain ecosystem, serving over 250 million users across 100+ countries. We are known for our market-leading technology, robust security, deep liquidity, and wide array of digital asset services including trading, payments, institutional solutions, Web3, and more.

Role Overview

We are seeking a Senior Technical Support Engineer specializing in API Trading to join our TechOps team . This client-facing role involves supporting high-profile institutional clients (e.g., HFTs, algorithmic and quant funds ) with real-time trading issues. You’ll work cross-functionally with internal teams and communicate directly with VIP customers, requiring strong technical troubleshooting skills and bilingual fluency in English and Mandarin .

Key Responsibilities
  • Provide real-time technical support and manage urgent escalations for API-related trading issues in high-volume production environments.
  • Communicate and collaborate across internal teams (Product, Dev, Infra) and external institutional clients.
  • Participate in product development cycles, roadmap planning, and release coordination.
  • Triage and prioritize multiple technical issues in a dynamic, fast-paced environment.
  • Drive continuous improvement of support quality, internal processes, and incident resolution times.
  • Document, coach, and train others on support processes and technical workflows.
Required Qualifications
  • 5+ years in technical or engineering roles.
  • Bilingual in English and Mandarin (spoken and written) for internal and external stakeholder communication.
  • Bachelor's or Master's degree in Computer Science , Mathematics , or related scientific field.
  • Strong collaboration and communication skills with both technical and non-technical stakeholders.
  • Solid understanding of software development methodologies , APIs , and coding standards .
  • Ability to clearly present technical solutions to clients and engineers.
  • 1+ year experience as a Solution Architect or in a similar role.
Preferred Qualifications
  • Experience in building or supporting quantitative trading systems .
  • Strong skills in data analysis , particularly in financial or crypto markets.
  • Experience designing and maintaining large-scale distributed systems .
  • Familiarity with cloud infrastructure , especially hybrid cloud architectures and system migrations.
  • Hands-on experience with open-source frameworks and contributions to open-source projects.
Why Join Binance?

Influence the future of global finance in the blockchain era

Work with top-tier engineers and professionals in a flat, agile organization

Lead fast-moving, mission-driven projects with global impact

Enjoy competitive compensation and benefits

Remote work flexibility (role-dependent)

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