Client Success Manager

3 weeks ago

Singapore Gartner Full time

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

  • Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
  • Introduce Gartner services and capabilities to new clients and communicate value to decision makers
  • Conduct client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
  • Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
  • Conduct regular reviews of client book of business looking into performance and key client engagement metrics
  • Renew assigned accounts

What you will need:

  • 5+ years relevant professional experience
  • Native proficiency in Mandarin to manage clients in China Taiwan and Hong Kong, high proficiency in English
  • Proven track record of success fueled by a passion for delighting clients
  • Strong communication, problem solving, collaboration, prioritization, critical thinking, and influencing skills
  • Bachelor's degree preferred

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

Ready to grow your career with Gartner? Join us.

#J-18808-Ljbffr

  • Client Success Manager

    2 days ago

    Singapore Rimini Street Full time

    Join to apply for the Client Success Manager role at Rimini Street We are seeking an experienced Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships...

  • Client Success Manager

    3 weeks ago

    Singapore Canopy Full time

    Client Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...

  • Client Success Manager

    15 hours ago

    Singapore Hays Full time

    **Your new company** A renowned MSSP Managed Security Service Provider are hunting for a new Client Success Manager. Their rapid growth has seen them bring in many new clients and need someone who can help manage their key accounts. **Your new role** - Requires experience working client management in cyber security for at least 2 years - Strong record of...

  • Client Success Manager

    7 days ago

    Singapore Addepar Full time

    **Who We Are** Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's...

  • Client Success Manager

    4 days ago

    Singapore Rimini Street, Inc Full time

    **About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize,...

  • Client Success Manager

    2 weeks ago

    Singapore Flywire Full time

    Overview Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation,...

  • Client Success Manager

    3 weeks ago

    Singapore Canopy Full time

    Client Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...

  • Client Success Manager

    6 days ago

    Singapore Addepar Full time

    Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...

  • Client Success Manager

    2 weeks ago

    Singapore Flywire Full time

    Overview Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation,...

  • Client Success Manager

    1 week ago

    Singapore ThoughtFull Full time

    About ThoughtFull ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporate clients around the Asian region and beyond. We were the first in Asia to offer...