Senior Client Services Executive, Treaty Reinsurance

Overview

Senior Client Services Executive, Treaty Reinsurance at Aon. This role involves managing client relationships, coordinating with internal teams, and ensuring high-quality service in treaty reinsurance.

• Communication and management of internal and external stakeholders' expectations
• Build client relationships in tandem with Client Relationship Manager, working as a Client Team
• Support carrier meeting for specific claims
• Identify and report contract drafting problems and errors
• Support claims data analysis and reporting; monitor claims SLAs and accountability for performance
• Quality control of claims information and reporting to business partners
• Issue of claim/cash call in accordance with contract terms and SLA
• Issue processing instructions to the outsource partner and perform Quality Control on accuracy of work (if applicable)
• Timely reporting of major / large losses to brokers
• Periodic update of outstanding loss reserve and status of open claims
• Interact with internal and external stakeholders on technical matters (meetings, calls, emails)
• Support Claims Negotiation and Settlement of Claims; seek internal support for more complex cases
• Use renewal tracking to monitor renewing/new contracts for receipt of Broker Finalized Email (BFE)
• Verify contract terms and accounting structure in GRiDS as entered by Sales
• Ensure all necessary information is included; summarize and report back to the line manager after each renewal if needed
• Identify and collate erroneous/missing treaty information in ACM and highlight training needs
• Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes (invoice/PANs or FDO)
• Schedule revenue in line with historical trends or broker guidance
• Process premium and accounts within established timeframes
• Process periodic reports and adjustments (term, sliding scale commissions, profit commissions, loss participation) per contract terms and SLAs
• Assist client in computation of various term adjustments as required
• Issue processing instructions to outsource partner and perform Quality Control on accuracy of work (if applicable)
• Ensure compliance and legal approval for third-party co-brokerages and brokerage-only accounts

• 1-2 years relevant experience, preferably with understanding of the reinsurance industry in Asia
• Detail oriented, meticulous, able to multi-task under tight deadlines
• Team player with ability to communicate in a dynamic team environment
• Ability to present to senior stakeholders professionally
• Strong computer literacy, including Word, PowerPoint and Excel

In addition to a comprehensive benefits package, we promote an inclusive workforce and an agile environment supporting wellbeing and work/life balance. All colleagues enjoy two “Global Wellbeing Days” each year and various flexible working style solutions.

Our continuous learning culture helps you learn, share and grow. At Aon, you are more connected, more relevant, and more valued.

Aon is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran or domestic partner status, or other legally protected status. If you require accommodations during the application or interview process, please let us know by emailing or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

#Aon #Reinsurance #Treaty

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