Senior Client Services Executive, Treaty Reinsurance

Senior Client Services Executive, Treaty Reinsurance

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Overview of responsibilities in relation to claims and premium matters as part of the Client Team.

Responsibilities

• Support Claim matters: communicate and manage internal and external stakeholders' expectations.
• Build client relationships in tandem with Client Relationship Manager, working as a Client Team.
• Support carrier meetings for specific claims.
• Identify and report contract drafting problems and errors.
• Support claims data analysis and reporting; monitor claims SLAs and accountability for performance.
• Quality control of claims information and reporting to the business partner.
• Issue claim/cash call in accordance with contract terms and SLA.
• Issue processing instructions to the outsource partner and perform quality control on the accuracy of work (if applicable).
• Timely reporting of major/large losses to brokers.
• Periodic update of outstanding loss reserves and status of open claims.
• Interacts with internal and external stakeholders on technical matters via face-to-face meetings, conference calls and emails.
• Supports claims negotiation and settlement of claims and seeks internal support for more complex cases.

• Support Premium matters: use the renewal tracking list to monitor renewing/new contracts under your care for receipt of Broker Finalized Email (BFE).
• Verify contract terms and accounting structure in GRiDS, as entered by the Sales team.
• Ensure all necessary information is included; if not, summarize and report back to the line manager after each renewal.
• Identify and collate erroneous/m missing treaty information in ACM and highlight training requirements.
• Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes (invoice/PANs or FDO).
• Schedule revenue in line with historical trending, broker's advice or broker's agreement on SA proposal.
• Process premium and accounts within established timeframes.
• Process periodic reports, term adjustments, sliding scale commissions, profit commissions, loss participation clauses, and various adjustments as applicable under contract terms and SLA.
• Assist Client in computation of various term adjustments as required.
• Issue processing instructions to the outsource partner and perform quality control on the accuracy of work (if applicable).
• Ensure Compliance and Legal approval is obtained for third party co-brokerages and brokerage-only accounts — Third Party Approval and Joint Broking Agreement / Brokerage Sharing Agreement to be in place.

Skills and experience that will lead to success

• 1-2 years relevant experience, preferably with a sound understanding of the reinsurance industry within the Asia region.
• Detailed, meticulous and able to multi-task under tight deadlines.
• A team player – able to communicate in a dynamic team environment.
• Excellent communication skills (verbal & written).
• Ability to present to senior stakeholders in a professional environment.
• Strong computer/system literacy, including first-class Word, PowerPoint and Excel skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment helps you manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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